Summary
Overview
Work History
Education
Skills
References
Timeline
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Regina Ford

Toledo,Oh

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Center Of Prosper
02.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Scheduled office meetings and client appointments for staff teams.

Order Administrator

Schlinder Elevator
01.2021 - 01.2022
  • Dispatched calls, located needed parts shipped out per request
  • Inbound calls high volume
  • Received orders via fax, email
  • Assisted with payroll and administrative duties.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Service /Sales Representative

Buckeye Broadband
04.2018 - 10.2020
  • Assisted customers regarding billing invoices/cycles/procedures
  • Scheduled field appointments for customer needs
  • Completed Data Entry as assigned
  • Promoted the sales and retention of the Company's services to our customers.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.

Patient Registration Clerk

Promedica Flower Hospital
09.2015 - 04.2018
  • Greeted patients/parents/guardians to collect and verify demographics
  • Identified and resolved patient insurance information
  • Maintained strict patient confidentiality guidelines
  • Provided excellent customer service internally/externally while demonstrating teamwork.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Contributed to positive team culture, driving motivation and productivity among peers.

Education

Some College (No Degree) - Business Administration

DAVIS COLLEGE
Toledo

Skills

  • Microsoft Office including Word/Excel
  • Medic
  • Epic Type 70 wpm
  • Data Entry
  • Customer Service
  • Office Administration
  • Administrative Support
  • Time Management

References

REFERENCES AVAILABLE UPON REQUEST

Timeline

Administrative Assistant

Center Of Prosper
02.2022 - Current

Order Administrator

Schlinder Elevator
01.2021 - 01.2022

Customer Service /Sales Representative

Buckeye Broadband
04.2018 - 10.2020

Patient Registration Clerk

Promedica Flower Hospital
09.2015 - 04.2018

Some College (No Degree) - Business Administration

DAVIS COLLEGE
Regina Ford