Regina Foreman

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Increased sales significantly by upselling higher-end products to customers.
• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Answered customers' questions, recommended items and recorded order information.
• Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.

• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
• Greeted new customers, discussed specials and took drink orders.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Inspected dishes and utensils for cleanliness.

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• Used cash registers and credit card machines to cash out customers.
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Bussed and reset tables to keep dining room and work areas clean.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.