REGINA FRANCK
Customer Services
Lexington,NC
Summary
Detail-oriented Order Processor with reputation for quickly and accurately preparing orders for printing, to be shipped to customer . Offering punctual and reliable nature and 4+ years of experience. Skilled at following pick sheets and standard operating procedures to process customer shipments. Good listening and communication abilities with superior work ethic.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
Order Processing Team Lead
National Wholesale Co
Lexington, NC
10.2018 - Current
- Assisted warehouse personnel by providing tracking information and resolving shipping or merchandise issues.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Mentored office employees on proper administrative procedures and how to use programs such as AS400, Presto, keeping operations consistent and efficient for maximum performance.
- Adjusted in house inventory that was brought up from warehouse dept's .
- Trained team members order data process on entering the mail orders received .
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
Accounting Clerk
Walmart Neighborhood Market
Lexington, NC
01.2014 - 08.2017
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Balanced and submitted financial reports for review and approval.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Managed accounts payable and receivables and payroll.
- Reported financial data and updated financial records in ledgers and journals.
3rd Keyholder
Shoe Department
Thomasville, NC
10.2002 - 09.2012
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
- Streamlined opening and closing procedures as integral member of store staff.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Assistant Store Manager
Rack Room Shoes Inc.
High Point, NC
04.1992 - 06.2002
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
High Point Central High School
High Point, NC 08.1981 - 05.1985
Skills
Data entry skills
Scheduling
Managing returns
Verifying merchandise
Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Order Processing Team Lead
National Wholesale Co
10.2018 - Current
Accounting Clerk
Walmart Neighborhood Market
01.2014 - 08.2017
3rd Keyholder
Shoe Department
10.2002 - 09.2012
Assistant Store Manager
Rack Room Shoes Inc.
04.1992 - 06.2002
High School Diploma -
High Point Central High School
08.1981 - 05.1985