Regina Franklin
Jacksonville,FL
Summary
Office Admin and Roving Substitute Teacher with over 29 years of experience in customer service, training, and strategic improvements, focusing on enhancing student engagement and operational efficiency. Demonstrates strong communication, leadership, and multitasking skills, effectively managing parent inquiries and fostering a nurturing learning environment. Committed to advancing educational strategies and delivering impactful training programs that align with organizational goals.
Overview
30
30
years of professional experience
Work History
Office Admin for Extended Day
River City Science Academy
01.2024 - Current
- Manage parent inquiries in person and via phone, ensuring clarity and satisfaction.
- Enforce school rules, maintaining a disciplined and respectful environment.
- Oversee student safety during building exits, prioritizing their well-being.
- Provide immediate first aid, demonstrating readiness and care.
- Coordinate unofficially, streamlining processes and enhancing efficiency.
- Foster a welcoming environment for parents, addressing inquiries promptly to enhance community trust and engagement.
- Implement safety protocols during student dismissals, significantly reducing incidents and ensuring secure exits.
Roving Substitute Teacher
River City Science Academy
01.2016 - Current
- Teach planned lessons to K–8 students, ensuring engagement and adherence to rules.
- Maintain classroom discipline, fostering a conducive learning environment.
- Adapt teaching methods to meet diverse student needs, achieving measurable engagement.
- Support educational continuity as a reliable substitute across multiple grade levels.
Post Close QC Underwriter (Contract 1099)
Loan Logics
, USA
01.2020 - 01.2021
- Company Overview: Remote, FL
- Conducted quality control checks on various mortgage products including Conventional, FHA, VA, USDA, and non-QM.
- Identified and documented discrepancies, errors, or missing information within loan files.
- Remote, FL
Stay-at-Home / Homeschool Parent
Stay At Home Mom
Jacksonville, FL
01.2013 - 01.2016
- Cultivated a nurturing learning environment and fostered emotional and social growth through tailored educational activities.
- Implemented structured daily routines, enhancing time management and promoting independence.
- Developed creative lesson plans and engaged child in diverse subjects.
- Maintained comprehensive records of progress, ensuring personalized support and measurable improvements.
Job Coach
J.P. Morgan Chase
01.2007 - 01.2013
- Analyzed and improved business processes, enhancing efficiency and reducing errors.
- Collaborated with teams to deploy projects, ensuring timely and successful implementation.
- Trained and supported new staff, fostering a productive and knowledgeable team.
- Managed escalated communications, resolving issues swiftly and maintaining client satisfaction.
Sr. Area Representative
Wells Fargo / Greenlink
01.2004 - 01.2007
- Managed state appraisers, optimizing workflow and enhancing team efficiency.
- Set workflow priorities, ensuring timely completion of appraisals.
- Monitored performance metrics, achieving consistent SLA adherence.
- Negotiated fees, securing cost-effective solutions for clients.
Suspense Analyst II
J.P. Morgan Chase
01.2002 - 01.2004
- Reviewed and validated FHA, VA, and Conventional loans for accuracy and compliance.
- Ensured credit files met underwriting standards.
- Provided daily status updates and resolved suspense items.
- Cleared DU/LP conditions for smooth loan closure.
Post Funder
Homeside Lending
01.2001 - 01.2002
- Reviewed loan files to identify discrepancies and ensure compliance.
- Coordinated with closing agents to obtain missing documents.
- Enhanced accuracy in loan reviews and improved client satisfaction.
Post-closer / Floater
Bank of America
01.1996 - 01.2000
- Reviewed closed loans for compliance and accuracy.
- Served as primary contact for borrowers and attorneys.
- Entered loan data and supported team operations.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
01.2025
Skills
- Leadership
- Teaching
- Strategy
- Multitasking
- Communication
- Process Improvement
- Project Management
- Training
- Customer Service
Timeline
Office Admin for Extended Day
River City Science Academy
01.2024 - Current
Post Close QC Underwriter (Contract 1099)
Loan Logics
01.2020 - 01.2021
Roving Substitute Teacher
River City Science Academy
01.2016 - Current
Stay-at-Home / Homeschool Parent
Stay At Home Mom
01.2013 - 01.2016
Job Coach
J.P. Morgan Chase
01.2007 - 01.2013
Sr. Area Representative
Wells Fargo / Greenlink
01.2004 - 01.2007
Suspense Analyst II
J.P. Morgan Chase
01.2002 - 01.2004
Post Funder
Homeside Lending
01.2001 - 01.2002
Post-closer / Floater
Bank of America
01.1996 - 01.2000
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Similar Profiles
Sheldon Davis JrSheldon Davis Jr
Group Leader at River City Science AcademyGroup Leader at River City Science Academy
Lindsay Cella LLindsay Cella L
5th Grade Teacher at River City Science Academy5th Grade Teacher at River City Science Academy
Kaitlynn PessolanoKaitlynn Pessolano
Extended Day Teacher at River City Science Academy ElementaryExtended Day Teacher at River City Science Academy Elementary
Estella Armand CharlesEstella Armand Charles
Cashier at WalmartCashier at Walmart
Brody JoBrody Jo
Production Control Leading Petty Officer at U.S. NavyProduction Control Leading Petty Officer at U.S. Navy