Regina Gainey
Starke,Florida
Summary
Dynamic Training Coordinator with a proven track record at John Power; Alachua County Tax Collector, enhancing employee skills through effective training material development and engaging presentation techniques. Excelled in coaching, mentoring, and schedule coordination, significantly improving learning outcomes. Skilled in both verbal and written communication, adept at fostering professional growth and achieving organizational goals. Any of my previous employers would tell you that I have a great work ethic, and was an asset to their organization.
Overview
25
25
years of professional experience
Work History
Training Coordinator
John Power; Alachua County Tax Collector
12.2014 - Current
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Scheduled and coordinated training sessions
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Verified training program compliance with applicable laws and regulations.
- Facilitated virtual, in-person and blended learning sessions.
Medical Records Clerk
State Of Florida Department Of Corrections
05.2012 - 12.2014
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Input data into computer programs and filing systems.
- Followed exact procedures for handling transfers and other releases of medical records.
- Verified accuracy of patient information in medical records.
Front Counter Clerk
Teila Pearson, Bradford County Tax Collector
05.2006 - 05.2012
- Improved customer satisfaction by providing efficient and friendly service at the front counter.
- Balanced end-of-day cash registers meticulously ensuring accuracy in all financial records handled daily.
- Handled cash transactions accurately, reducing discrepancies and maintaining proper cash control.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Processed Tag, Title, Driver's license as well as Hunting and Fishing licenses
Counter Clerk
Von Fraser, Alachua County Tax Collector
07.1999 - 05.2006
- Developed rapport with clientele through friendly interactions and personalized service experiences.
- Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Processed cash, check and credit card payments.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Enhanced customer satisfaction by providing efficient and accurate service at the counter.
Education
No Degree - Nursing
Santa Fe College
Gainesville, FLHigh School Diploma -
Gainesville High School
Gainesville, FL06.1995
Skills
- Verbal and written communication
- Coaching and Mentoring
- Virtual Training
- Presentation
- Schedule Coordination
- New hire on-boarding
- Attention to Detail
- Clear Communication
- Orientation and Onboarding
- Training material development
- Data Entry
- Work Coordination
- Public Speaking
Timeline
Training Coordinator
John Power; Alachua County Tax Collector
12.2014 - Current
Medical Records Clerk
State Of Florida Department Of Corrections
05.2012 - 12.2014
Front Counter Clerk
Teila Pearson, Bradford County Tax Collector
05.2006 - 05.2012
Counter Clerk
Von Fraser, Alachua County Tax Collector
07.1999 - 05.2006
No Degree - Nursing
Santa Fe College
High School Diploma -
Gainesville High School
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