Regina Gallien
Long Beach,CA
Summary
Adept at legal research and fostering effective communication, I significantly enhanced child support enforcement and client satisfaction at the County of Los Angeles. My assertive case analysis and organizational skills led to streamlined processes, reducing caseload backlogs and improving family outcomes, demonstrating a commitment to excellence and a deep understanding of child support laws.
Overview
33
33
years of professional experience
Work History
Child Support Specialist
County of Los Angeles
01.1999 - Current
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Reduced caseload backlog by implementing comprehensive time management strategies that prioritized urgent cases without compromising quality service delivery.
- Streamlined the process of establishing paternity for increased efficiency in cases involving unmarried parents.
- Promoted parental responsibility through diligent monitoring of payment plans and ongoing communication with both parties involved in the case.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Recognized for consistently surpassing performance goals, earning a reputation for exceptional dedication and commitment to serving families.
- Advised clients on available services such as parenting classes, employment assistance programs, and healthcare resources to promote self-sufficiency among non-custodial parents.
- Effectively communicated updates on policy changes or relevant legislation impacting child support operations to team members and stakeholders alike.
- Evaluated and improved case management techniques, streamlining workflow processes to increase overall efficiency within the department.
- Established efficient tracking systems that led to successful collection efforts on delinquent accounts, improving overall agency performance metrics.
- Built strong relationships with community organizations to expand resources available for families in need of additional support beyond child support enforcement.
- Improved family outcomes by working collaboratively with state and federal agencies to ensure compliance with child support regulations.
- Conducted detailed financial assessments of non-custodial parents to determine appropriate child support obligations.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Developed and implemented strategies to reduce and prevent family conflict.
- Developed customized training materials for new hires, enhancing their knowledge of policies and procedures within the department.
- Increased timely payments by implementing effective enforcement strategies tailored to individual case circumstances.
- Negotiated fair settlements between disputing parties, resulting in amicable agreements beneficial to all parties involved, especially the children.
- Assisted families in crisis by quickly locating absent parents for swift legal action regarding child support matters.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Eligibility Worker
County Of Los Angeles - Department Of Public Social Services
10.1991 - 12.1998
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Maximized departmental efficiency by maintaining a well-organized workspace and filing system, ensuring easy retrieval of necessary documents at all times.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
- Liaised with other social service providers as necessary in order to coordinate support efforts for mutual clients in need of multiple forms of assistance simultaneously.
- Prevented unauthorized access to sensitive client files by adhering strictly to established security protocols regarding document storage and disposal.
- Enhanced client self-sufficiency through the provision of referrals to applicable community resources and support services.
- Collaborated with team members to ensure consistent delivery of services and optimal client outcomes.
- Reduced errors in case management by consistently updating client information in the database system.
- Streamlined application processing times by maintaining thorough knowledge of program rules, regulations, and requirements.
- Exemplified professionalism and commitment to public service excellence by consistently meeting or surpassing established performance metrics related to application processing speed, accuracy, and client satisfaction ratings.
- Proactively identified potential fraud cases through diligent review of application materials and referral to appropriate channels for further investigation.
- Managed processing of financial assistance and food stamp benefits applications.
Education
Associate of Applied Science - Sociology
Compton Community College
Compton06-2027
Skills
- Legal research
- Case analysis
- Assertiveness
- Child support laws
- Interviewing techniques
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
Timeline
Child Support Specialist
County of Los Angeles
01.1999 - Current
Eligibility Worker
County Of Los Angeles - Department Of Public Social Services
10.1991 - 12.1998
Associate of Applied Science - Sociology
Compton Community College
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