Regina Gallucci
Bentonville,AR
Summary
Seasoned customer service professional focused on maximizing customer satisfaction, coaching new staff and maintaining smooth operations. Knowledgeable in all customer-facing areas.
Overview
11
11
years of professional experience
Work History
Staffing and Training Manager, General Manager
Local Lime
05.2019 - 11.2021
- Conducted orientation sessions and organized on-the-job training for new hires.
- Coordinated ongoing technical training and personal development for staff members.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed budget implementations, employee reviews, training, and schedules.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Server
Louise
09.2018 - 05.2019
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into the register.
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
Events And Marketing Manager
Cache Restuarant
03.2014 - 08.2018
- Managed and designed a full events calendar.
- Created and designed restaurant events for holidays.
- Worked directly with local magazines to build effective advertisement.
- Responded to customer requests via telephone and email.
- Served as primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts.
- Compared agency and vendor marketing expenses against established budgets.
- Drafted and managed print, online and social media communications designed to promote company brand, image and values.
- Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.
Store Director
Kum & Go
11.2022 - Current
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.
Technician
Zebra Technologies
02.2022 - 10.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Music Performance
University of Arkansas At Little Rock
Little Rock, ARMusic Performance
Ouachita Baptist University
Arkadelphia, ARSkills
- Staff development
- Project management
- Strong verbal communication
- Customer service
- Efficient multi-tasker
- Budget development
Timeline
Store Director
Kum & Go
11.2022 - Current
Technician
Zebra Technologies
02.2022 - 10.2022
Staffing and Training Manager, General Manager
Local Lime
05.2019 - 11.2021
Server
Louise
09.2018 - 05.2019
Events And Marketing Manager
Cache Restuarant
03.2014 - 08.2018
Music Performance
Ouachita Baptist University
Music Performance
University of Arkansas At Little Rock
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