Regina Gamez

• As a guard our daily duties are a bit different we are located inside pods or anywhere near an exit door
• We keep an eye on the immigrants inside pods and report any suspicious behavior
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
• Checked and verified photo identification prior to granting facility access.
• Improved overall security presence by consistently enforcing company policies and procedures.
• Checked identification badges for employees and visitors, preventing unauthorized access to restricted areas.
• Permitted entry with escort for approved persons into secure locations.
• Contacted law enforcement in case of unauthorized persons, documents, and materials.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Receiving and processing custody of detainees; maintaining well-being of detainees outside of a secure complex; inventorying, tagging and storing detainees' personal property for tracking purposes;

• Transporting detainees to proceedings and medical facilities.
• Communicating in the Spanish language; maintaining contact with other sectors, stations, agencies and foreign consulates and making arrangements for removal procedures, travel and escorts;
• Logging the status of welfare checks of occupants, conducting visual inspections of temporary holding areas and inputting information into the appropriate processing system
• Drafting and maintaining administrative paperwork and reports related to property, transportation, and deportation documentation.
• I'm OC Spray certified, I also had use of force training that included a baton and also went through fire arm training
• Monitored CCTV cameras and alarm systems for security breaches.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.

• At this job I first started off as an assistant and a store manager at the same time since I had no manager at the moment
• I had many accomplishments during this, the store went from having low sales to be being able to pick up the sales for three departments
• I also had other responsibilities such as making sure we were giving the best customer service, making sure we were fully stocked and clean, making sure there wasn't any shortages and making sure everyone was doing a good job
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Created and maintained safe and secure work environments for employees.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.

• As a receptionist my job was to answer calls, book appointments, take messages, and attend anyone who would come in to the office
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

• As a waitress it is our duty to primarily be responsible for providing excellent customer service, taking orders, serving food and drinks, and handling payments, while also ensuring customer satisfaction and resolving any issues that may arise
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.