Regina Garvin

• Streamlined logistics operations, enhancing workflow efficiency and reducing transit times.
• Established safety protocols, ensuring compliance with industry regulations and reducing workplace incidents.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.

• Maintained metrics, reports, process documentation, customer service logs,, and training
• And safety records.
• Communicated safety expectations by explaining pre-trip inspections, following distance and route conditions.
• Trained drivers on fuel compliance, excessive idling and overall company policies.
• Coached driving associates to achieve mileage goals by managing home time and hours of service.
• Discussed load and service expectations with driver on plan.
• Tracked freight to final destination to support on-time delivery.

• Coordinates dispatching of customer orders to NOW Courier fleet drivers and Independent Contractor couriers
• Communicates information and instructions to drivers (i.e Schedules, route changes, road conditions, accidents, emergencies, etc.) advising on a variety of situations that may impact scheduled transportation services
• Ensure each courier receives proper documentation for each delivery
• Proactively monitor fleet availability and order progress to ensure on-time and accurate completion
• Respond to external customer calls addressing customer inquiries, complaints, and needs
• Troubleshoot and resolve any issues that arise

• Dispatch fleet and outside carriers on Omada Worldwide Expedite shipments through various methods while maintaining DOT compliance
• Monitor service for timeliness
• And schedule adherence
• Assess customers shipment needs to determine the most effective cost and service options
• Identified driver or carrier dissatisfaction to load offers and overcame objections by using negotiation and persuasion techniques
• Managed high profile shipments and intervened when necessary with minimal customer impact
• Respond and address complex contractor questions, requests, or issues and provide an appropriate solution
• Document and follow up on key contractor, driver, and carrier interactions in the transportation management system
• Follow up with contractors on escalated questions or issues and document each resolution accordingly
• Utilize Omnitracs to check HOS and monitor drivers

• Coordinates dispatching of customer orders to NOW Courier fleet drivers and Independent Contractor couriers
• Communicates information and instructions to drivers (i.e Schedules, route changes, road conditions, accidents, emergencies, etc.) advising on a variety of situations that may impact scheduled transportation services
• Ensure each courier receives proper documentation for each delivery
• Proactively monitor fleet availability and order progress to ensure on-time and accurate completion
• Respond to external customer calls addressing customer inquiries, complaints, and needs
• Troubleshoot and resolve any issues that arise with deliveries
• Proficient in various software applications

• Provide leadership and direction on all safety matters to assigned operations and departments, including measuring and evaluating the effectiveness of the safety program and making and recommending modifications as needed to achieve established safety objectives
• Ensure each associate understands his or her individual role and responsibilities, as well as the group's role and responsibilities required to achieve and maintain a safe work place
• Enforce safety rules and compliance with all government regulations
• Create and conduct new hire orientation and safety meetings
• Coach through safety observations
• Maintain all driver qualification files, CDL licenses, medical cards, maintenance files, and driver logs
• Oversaw the Drug and Alcohol program
• Investigate all incidents and accidents
• Develop, execute, and assess continuous improvement plan to reduce accident and injury frequency.

• Organize and prioritize large volumes of information and calls
• Update data entry of client information while maintaining confidentiality
• Coordinate and maintain external meetings
• Assist with the onboarding and off boarding tasks for new and departing employees
• Extremely proficient in Microsoft Office products
• Perform research, create, and edit documents for internal and public use
• Created Excel spreadsheet to maintain budget and class attendance for primary stakeholders to utilize

• Ability to establish and maintain effective working relationships with staff and clients
• Assisted clients with computer and job search questions
• Prepared meeting materials and set up conference rooms
• For participants
• Worked independently and within a team on special projects
• Handled multiple simultaneous projects with varying deadlines

• Coordinated and oversaw daily office procedures
• Assisted in the development and administration of safety programs, reports, and employee training workshops
• Ensured compliance with all regulatory policies and procedures
• Protected the interest of the company and its employees as required by applicable regulatory agencies such as OSHA, EPA, DOT, etc
• With respect to applicable standards
• Proactively identified and corrected unsafe conditions, work processes, and behaviors
• Maintained all driver qualification files
• Routed and dispatched all drivers
• Identified opportunities for continuous improvement and challenged the status quo