Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Garza

10214 E. 37th Street,AZ

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

19
19
years of professional experience

Work History

Office Manager

Premier Appraisal Services, Inc.
05.2011 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for staff and owners.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Assistant Property Manager

TLC Management
02.2005 - 07.2010
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Processed security deposit refunds.
  • Collected and maintained careful records of rental payments and payment dates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Education

High School Diploma -

Chandler Union High School
Chandler
05.1990

Skills

  • Policy Development
  • Data Entry
  • Workforce Management
  • Employee Supervision
  • Customer Service
  • Billing
  • Office Management
  • Bookkeeping

Timeline

Office Manager

Premier Appraisal Services, Inc.
05.2011 - Current

Assistant Property Manager

TLC Management
02.2005 - 07.2010

High School Diploma -

Chandler Union High School

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Regina Garza