Regina Gianniny
Cleveland,OH
Summary
Personable Office Administrator with experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
10
10
years of professional experience
Work History
Office Administrator
Central Window Cleaning
01.2024 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Create account files and turn work orders into invoices
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Pharmacy Technician
UVA Health
01.2018 - 01.2021
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Counted, measured and compounded medications following standard procedures.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Pharmacy Technician
CVS Pharmacy
09.2015 - 12.2017
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Counted, measured and compounded medications following standard procedures.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
Electronic Sales Associate
Walmart
05.2014 - 07.2015
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organizing merchandise displays, or maintaining product inventory records as needed throughout each shift.
- Developed rapport with repeat clients by remembering personal preferences and delivering consistently exceptional service experiences.
Education
High School Diploma -
Fluvanna County High School
Palmyra, VA05.2011
Skills
- Scheduling appointments
- Schedule oversight
- Billing oversight
Timeline
Office Administrator
Central Window Cleaning
01.2024 - Current
Pharmacy Technician
UVA Health
01.2018 - 01.2021
Pharmacy Technician
CVS Pharmacy
09.2015 - 12.2017
Electronic Sales Associate
Walmart
05.2014 - 07.2015
High School Diploma -
Fluvanna County High School
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