Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Giliano

Lemont,IL

Summary

I believe I have always had a very strong work ethic. I decided to work at a family owned dentist office in my hometown as I finished high school. Upon graduating high school, I enrolled at College of Dupage and applied for a part time barista at Starbucks. My part time job soon turned into a full time job as I fell in love with the fast pace environment.


My position taught me great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. I became a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


During my time at Starbucks, I switched gears and dove into the world of residential real estate and never looked back. I obtained my license at the youngest age of 21 in Illinois, while the year prior being a residential leasing agent. I completed my pre-broker license training at Inland Real Estate School of Oak Brook which followed with the state and federal exam in which I passed on my first try. I have been a broker on a team at the brokerage Compass for the past 6 years now while also being a property manager dealing with multiple buildings throughout the Chicagoland area. In 2019 I decided to incorporate home staging to my portfolio. I took the required course through the International Association of Home Staging Professionals and created my own staging company.


I truly think my background in Illinois residential law, familiarity with federal fairhousing and anti-discrimination laws, property management, sales, cash management, customer service and design skills should speak for itself on how it will pertain to this position.



Overview

10
10
years of professional experience

Work History

Home Stager

Get Staged, Inc
07.2019 - Current
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
  • Developed space planning concepts, color palette selections and textile presentations.
  • Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
  • Participated in furniture selection and documentation of specifications.
  • Assisted clients with budget considerations and made recommendations for furniture, wall hangings and decor items.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Realtor

Compass Real Estate Brokerage
06.2017 - Current
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Advised and informed prospective clients on current market activities and conditions.
  • Wrote contracts to outline sales and purchases of properties.
  • Compared recently sold area properties to determine competitive market prices.
  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Communicated with clients to understand property needs and preferences.
  • Promoted sales of properties through advertisements, open houses and online advertising platforms.
  • Compared properties with similarly sold properties to determine competitive market prices.
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
  • Arranged for inspections and surveys of sold properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
  • Informed home buyer of sales, construction and warranty processes.
  • Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.

Property Manager

SQDEAL PMC LLC
06.2017 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.

Barista

Starbuck Coffee
06.2014 - 03.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Prioritized drink requests while managing interruptions.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Trained new employees in groups and in one-on-one scenarios.
  • Complied with standards for merchandising, stocking and storing product.
  • Educated coworkers and customers about new products.
  • Cultivated to recall customers' names and address each by name.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Upsold specialty items with beverages, increasing store sales.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Set and achieved goals for professional development and advancement.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Created original artwork for specials board display daily.

Project Manager

Primera Group
04.2016 - 04.2022
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Oversaw high profile projects for by planning, designing, and scheduling phases.
  • Headed project teams specializing in design and launch activities.

Leasing Agent

Berkshire Hathaway HomeServices
08.2016 - 06.2017
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Invited prospects to fill out application upon completion of property tour.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to requests and scheduled appointments for property showings.

Dental Assistant

Groselak Family Dentistry
08.2013 - 05.2014
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Sterilized rooms and prepped equipment and instruments for daily procedures.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Documented patient dental health information, medical history and vital signs for future reference.

Education

No Degree - Real Estate

Inland Real Estate School
Oak Brook, IL
07.2017

Associate of Applied Business - Marketing

College of DuPage
Glen Ellyn, IL
05.2016

High School Diploma -

Lemont High School
Lemont, IL
05.2014

Skills

  • Home Staging
  • Home Styling
  • Equipment Selection
  • Social Perceptiveness
  • Furniture Selection
  • Purchase Orders
  • Home Tours
  • Critical Thinking
  • Time Management
  • Property Maintenance
  • Closing Sales
  • Digital Marketing
  • Mortgage Lending Requirements
  • Appraisal Procedures
  • Leasing and Sales
  • Lead Follow-Up
  • Property Management
  • Home Inspections
  • House Showings
  • Lender Relations
  • Sales and Marketing
  • Strategic Photography
  • Excellent Teamwork
  • Product Display
  • Retail Management
  • POS System Operations
  • Cash Register Operation
  • Sales Expertise
  • Team Leadership
  • Ability to Adapt
  • Menu Memorization
  • Rental Management
  • Financing Requirements
  • Agent and Seller Communications
  • Fair Housing Laws Knowledge
  • Creative Solutions
  • Property Rights
  • Lease Drafting
  • Listing Preparation
  • Property Tours
  • Coordinate Marketing
  • Negotiation

Timeline

Home Stager

Get Staged, Inc
07.2019 - Current

Realtor

Compass Real Estate Brokerage
06.2017 - Current

Property Manager

SQDEAL PMC LLC
06.2017 - Current

Leasing Agent

Berkshire Hathaway HomeServices
08.2016 - 06.2017

Project Manager

Primera Group
04.2016 - 04.2022

Barista

Starbuck Coffee
06.2014 - 03.2019

Dental Assistant

Groselak Family Dentistry
08.2013 - 05.2014

No Degree - Real Estate

Inland Real Estate School

Associate of Applied Business - Marketing

College of DuPage

High School Diploma -

Lemont High School
Regina Giliano