Regina Gillikin
Elizabeth City,NC
Summary
Dynamic operations manager with a proven track record at River City Bait and Tackle, LLC, excelling in inventory management and financial reporting. Skilled in staff training and development, fostering a collaborative environment that enhanced customer satisfaction. Committed to optimizing processes and driving business success through strategic planning and effective communication.
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
21
21
years of professional experience
Work History
Owner/Operator
River City Bait and Tackle, LLC
01.2020 - 12.2025
- Managed inventory systems to optimize stock levels and minimize waste.
- Trained and mentored new staff on operational procedures and customer service standards.
- Analyzed financial statements to identify trends and drive informed business decisions.
- Established vendor relationships to negotiate favorable terms and improve supply chain reliability.
- Led team meetings to foster collaboration, address challenges, and set performance goals.
- Enhanced customer satisfaction through personalized service approaches and feedback integration.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
School Bus Driver
Camden County Schools
11.2004 - 10.2017
- Ensured student safety during transport by adhering to established safety protocols and traffic regulations.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with local regulations.
- Provided exceptional customer service by addressing student and parent inquiries promptly and professionally.
- Monitored student behavior on the bus, implementing corrective measures to promote a safe environment.
- Trained new drivers on safety procedures and operational best practices, fostering a culture of safety awareness.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Managed emergency situations effectively, demonstrating quick decision-making skills while maintaining student safety at all times.
- Coordinated with school officials to develop efficient routes, optimizing transportation schedules for timely arrivals.
- Implemented improvements in route efficiency, contributing to overall operational effectiveness within the transportation department.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Education
High School Diploma -
Deep Creek
Chesapeake, VA06-1992
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Staffing
- Inventory management
- Payroll processing
- Human resources
- Human resource management
- Financial reporting
- Cashflow management
- Strong work ethic
- Customer service
- Schedule management
- Accurate record keeping
- Safe driving practices
- Safe driving
- Document management
Languages
English
Native or Bilingual
Timeline
Owner/Operator
River City Bait and Tackle, LLC
01.2020 - 12.2025
School Bus Driver
Camden County Schools
11.2004 - 10.2017
High School Diploma -
Deep Creek