Regina (Gina) Johnson

• Call center professional working with teams for a broad base of mutual fund companies
• Reflective listening and proficient communication skills to ensure accurate and complete information is given to meet the client’s needs
• Clearly communicating verbally, and through Outlook email
• Maintained high call scores to meet and exceed call expectations
• Experience in Microsoft Teams, Word, and Excel
• Thoroughly researching regulations, paperwork received, or still needed ensuring needs are accurately met
• Literature and form distribution, questions on paperwork, research when needed
• Computer skills include utilizing multiple Transfer Agency programs and websites for each client
• Remote work from home since 2020.

• Support for Superintendents of schools in the Diocese.
• Front office ambassador for greeting visitors as well as telephone callers.
• Organize and maintain files for all principals and teachers in the Diocese.
• Proficient in Microsoft office, printers, typing, 10 key.
• Collaborated with office manager to setup and carry out monthly and annual meetings.