Regina Gorman
Pinehurst,TX
Summary
Knowledgeable Desired Position with strong background in enhancing client relationships and driving customer satisfaction. Proven track record of developing strategic initiatives that foster long-term partnerships and improve service delivery. Demonstrated expertise in team leadership and conflict resolution to consistently achieve business goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
DIRECTOR OF CLIENT RELATIONS
AMADA SENIOR CARE
01.2021 - Current
- Responsible for over maximizing client satisfaction with their services. Recorded intake information for potential clients, quoted potential clients for pricing on services, and sent client agreements to initiate services. Performed plan of care for new clients, as well as kept a current plan of care for established clients. Oversaw the client schedule to ensure each client’s needs were properly taken care of. Made regular client visits to evaluate client process and to monitor that client the client’s services were being implemented according to their plan of care. Assisted with the finalizing of monthly billing for client services. Maintained all client notes for caregiver tasks and submitted them to long term care insurance companies.
SCHEDULER
AMADA SENIOR CARE
09.2019 - 01.2021
- Proficient in working with the Clear Care computer program. Responsible for coordinating and maintaining the scheduling for clients and employees. Scheduled client appointments/visits according to plan of care and staff availability. In charge of entering the scheduling data and created schedules for each individual client for their specific needs. Entered new client profiles and maintained them. Customer service in answering phones, doing intakes for potential clients, and communicating with employees to get them scheduled with clients. Performed general office duties including but not limited to, word processing, photocopies, files, shredding documents, and sort/distributing paperwork.
GENERAL MANAGER
CACTUS LOUNGE
07.2017 - 05.2019
- Oversaw the daily business activities, improved overall business functions and operations, and created new company policies. Did all hiring and training of new employees, as well as constructing the weekly schedules for everyone employed by the company. Managed the daily money, inventory, and purchasing of supplies needed for the establishment. Was in charge of designing any marketing materials used for the business for advertising purposes.
BARTENDER
YELLOW RETRIEVER PUB & GRILL
07.2015 - 07.2017
- Served customers alcoholic and nonalcoholic beverages, handled food orders, maintained the cleaning of the establishment, and handled money.
OPTICIAN
EYE TRENDS
07.2016 - 01.2017
- Frame styling, sale of contacts, frames, and lenses to patients. Educating patients on lens materials, products, and lens treatments. Dispensing eyewear and contacts to patients. Minor troubleshooting on prescription eye wear concerns. Customer service including answering phones, scheduling appointments, data entry for patient information, and handling payments for customer purchases. Verified all patient’s insurance benefits, as well as filing insurance claims on patient’s prescription eye glass/contact lens purchases. Assisted doctor’s with pre-op tests for eye appointments.
OPTICIAN
TEXAS STATE OPTICAL-WILLOWBROOK
09.2015 - 07.2016
- Frame styling, sale of frames, and lenses to patients and contact lens orders. Teaching patients how to properly insert and take out their contacts. Dispensing eyewear and contacts. Verifying insurance, data entry, filing of patient information, and knowledgeable with compulink computer system. Customer service including answering phones, scheduling appointments, adjustment of glasses and handling payments for customer purchases. Maintained the inventory and displays in the store, as well as ordering frames.
EYEWEAR SPECIALIST
VISIONWORKS
06.2015 - 09.2015
- Frame styling, selling both frames and lenses to patients, as well as contacts and dispensing the orders to them. Adjustments and repairs on patients’ glasses. Maintained the retail floors cleanliness and inventory stock. Customer service consisting of answering phones, handling money and ensuring the customer was satisfied with their eyewear.
SALES ASSOCIATE
FEE FEE’S DOG GROOMING
07.2013 - 12.2014
- Bathed dogs in preparation for grooming, haircuts, maintained cleaning of the establishment, answered phones, scheduled appointments, handled money, customer service, sales, and front desk duties.
BAIL BONDING AGENT
AGGIELAND BAIL BONDS
10.2007 - 04.2008
- Wrote bonds, handled money, data entry, surrendered bonds, customer service, answering phones, received weekly check ins from the defendants, and maintained the cleaning in the office.
Education
INTERDISCIPLINARY STUDIES - undefined
TEXAS A&M UNIVERSITY
09.2009
GENERAL STUDIES - undefined
BLINN JUNIOR COLLEGE
03.2008
HIGH SCHOOL DIPLOMA - undefined
KLEIN COLLINS HIGH SCHOOL
05.2005
Skills
- Time management
- Training
- Inventory
- Scheduling
- Operations
- Microsoft Excel
Certification
TABC
Additional Information
- SKILLS
- Ability to work under pressure.
- Time management
- Communication
- Leadership
- Decision making
- Teamwork
- Adapting to new programs and skills that I do not already know.
Timeline
DIRECTOR OF CLIENT RELATIONS
AMADA SENIOR CARE
01.2021 - Current
SCHEDULER
AMADA SENIOR CARE
09.2019 - 01.2021
GENERAL MANAGER
CACTUS LOUNGE
07.2017 - 05.2019
OPTICIAN
EYE TRENDS
07.2016 - 01.2017
OPTICIAN
TEXAS STATE OPTICAL-WILLOWBROOK
09.2015 - 07.2016
BARTENDER
YELLOW RETRIEVER PUB & GRILL
07.2015 - 07.2017
EYEWEAR SPECIALIST
VISIONWORKS
06.2015 - 09.2015
SALES ASSOCIATE
FEE FEE’S DOG GROOMING
07.2013 - 12.2014
BAIL BONDING AGENT
AGGIELAND BAIL BONDS
10.2007 - 04.2008
INTERDISCIPLINARY STUDIES - undefined
TEXAS A&M UNIVERSITY
GENERAL STUDIES - undefined
BLINN JUNIOR COLLEGE
HIGH SCHOOL DIPLOMA - undefined
KLEIN COLLINS HIGH SCHOOL