Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Regina Gossett

Lowell,INDIANA

Summary

Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.

Overview

12
12
years of professional experience

Work History

Customer Service/Customer Service Cashier

K Mart
03.2003 - 10.2005
  • Processed customer transactions efficiently using point-of-sale systems.
  • Handled cash and credit card payments accurately to maintain financial integrity.
  • Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
  • Maintained cleanliness and organization of checkout area for improved workflow.
  • Resolved customer complaints swiftly, ensuring positive shopping experiences.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.

Member Service Representative

Tech Credit Union
07.1998 - 04.2002
  • Processed member transactions efficiently, ensuring accuracy and compliance with credit union policies.
  • Resolved member inquiries and concerns promptly, enhancing overall member satisfaction.
  • Educated members on account features, services, and digital banking tools to promote engagement.
  • Collaborated with team members to streamline workflows and improve service delivery efficiency.
  • Assisted in training new staff on operational procedures and customer service best practices.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Opened customer accounts and provided deposit and withdrawal receipts.

Customer Service Cashier

Strack N Van Til
06.1993 - 07.1998
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Managed cash handling procedures, ensuring compliance with company policies.
  • Assisted customers with inquiries and resolved issues to enhance satisfaction.
  • Trained new team members on operational protocols and customer service standards.
  • Maintained cleanliness and organization of checkout area to ensure optimal workflow.
  • Monitored inventory levels at registers, facilitating timely restocking of supplies.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.

Education

High School Diploma -

Morton Senior High School
Hammond, IN
06-1994

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash register operation
  • Cash handling expertise
  • Attention to detail
  • Phone etiquette
  • Check processing
  • Positive and professional
  • Calm demeanor

Affiliations

Crown Point Holiness Church

Languages

English
Full Professional

Timeline

Customer Service/Customer Service Cashier

K Mart
03.2003 - 10.2005

Member Service Representative

Tech Credit Union
07.1998 - 04.2002

Customer Service Cashier

Strack N Van Til
06.1993 - 07.1998

High School Diploma -

Morton Senior High School

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