Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
Regina Gould -Seeley

Regina Gould -Seeley

Falmouth,Massachusetts

Summary

To land a difficult job in a reputable company so I may broaden my knowledge, talents, and learning. Obtain a job opportunity that will allow me to use my education and experience to the fullest and contribute significantly to the company's success. And also use my interpersonal abilities to further the objectives of a business that prioritizes customer satisfaction and the customer experience.

Overview

12
12
years of professional experience

Work History

Food and Beverage Supervisor

Willowbend Golf Club
06.2023 - Current
  • Supervised daily food and beverage operations, ensuring adherence to health and safety regulations.
  • Trained and mentored staff on service standards and operational procedures.
  • Developed staff schedules, aligning resources with peak service times for optimal performance.
  • Resolved customer complaints effectively, ensuring satisfaction and fostering repeat business.
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.

Restaurant Supervisor

Sea Crest Beach Hotel
06.2022 - 04.2023
  • Supervised daily restaurant operations, ensuring efficient service and adherence to health standards.
  • Trained and mentored staff on service protocols, enhancing team performance and customer satisfaction.
  • Implemented inventory management processes, reducing waste and optimizing stock levels.
  • Developed and maintained schedules, ensuring adequate coverage during peak hours to improve service flow.
  • Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
  • Collaborated with kitchen staff to streamline communication, improving order accuracy and delivery times.

Server

Yamas lounge
12.2021 - 06.2022
  • Provide excellent customer services, Greet customers and present menus, Make suggestions based on their preferences, Take and serve food/drinks order, Up-sell when appropriate, Arrange table settings, Keep tables clean and tidy at all times, Deliver checks and collect payments.

Front end supervisor

West Falmouth Market
05.2019 - 06.2021
  • Provides a positive customer experience with fair, friendly and Courteous service. Balancing the cash register, Recording Purchasing, Processing returns and scanning items for sale.
  • Supervised front end operations, ensuring efficiency and accuracy during high-volume transactions.
  • Trained and mentored staff on customer service best practices and operational procedures.
  • Implemented process improvements to enhance checkout speed and customer satisfaction.

Foods supervisor

Worlds of fun amusement park
05.2018 - 08.2018
  • In charge of a completed area in park. Supervising workers, Assisting customer, Ensure my area have all the working equipment, Trained my new staff, Ensure my workers are always greeting guest, Take special orders for person with allergies and ensure it is prepare well.
  • Oversaw daily operations of food service areas, ensuring compliance with health and safety standards.
  • Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.

Line Cook

D'Angelo Grilled Sandwiches
05.2017 - 09.2017
  • Label and stock all ingredients on shelves so they can be organize and easily accessible, Measures ingredients and seasonings, Prepare simple dishes such as salads.
  • Ensure all food and other items are stored properly, Comply with nutrition and sanitation guidelines, Perform other task and kitchen duties assigned.
  • Prepared high-quality grilled sandwiches using precise cooking techniques and fresh ingredients.


Custom Officers

Adolph Levy Custom Officers
03.2015 - 10.2015


  • Collaborated with law enforcement to investigate and resolve potential smuggling activities.
  • Conducted thorough inspections of cargo to ensure compliance with customs regulations.
  • Evaluated documentation for accuracy, identifying discrepancies and implementing corrective actions.
  • Provided guidance and training to junior officers on customs procedures and regulatory updates.
  • Developed streamlined processes for cargo clearance, enhancing operational efficiency by reducing delays.
  • Maintained up-to-date knowledge of international trade laws and regulations impacting customs operations.
  • Assisted in the implementation of new technology systems to improve tracking and reporting capabilities.

H/R Assistance

Sandals Royal Hotel
06.2013 - 09.2013
  • Micro soft Excel, Excellent planning and Organizing skills, Customer Services, Filing, Answer phone and connecting with employees and customer, Manage calendar by assisting with scheduling and meetings, Prepare letters, Memos etc. Manage and coordinate travels arrangement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Education

Degree - Cruise Shipping & Marine Tourism

Caribbean Maritime University
Kingston, Jamaica
11-2019

Associate Degree - International Shipping & Logistics

Caribbean Maritime University
Kingston,Jamaica
11-2016

High School Diploma -

Green Pond High School
St James,Jamaica
07.2012

Skills

  • Leadership
  • Critical thinking and problem solving
  • Teamwork and collaboration
  • Professionalism and strong work ethic
  • Oral and written communications skills
  • Sanitation standards
  • Staff leadership

LANGUAGES

English Native

Timeline

Food and Beverage Supervisor

Willowbend Golf Club
06.2023 - Current

Restaurant Supervisor

Sea Crest Beach Hotel
06.2022 - 04.2023

Server

Yamas lounge
12.2021 - 06.2022

Front end supervisor

West Falmouth Market
05.2019 - 06.2021

Foods supervisor

Worlds of fun amusement park
05.2018 - 08.2018

Line Cook

D'Angelo Grilled Sandwiches
05.2017 - 09.2017

Custom Officers

Adolph Levy Custom Officers
03.2015 - 10.2015

H/R Assistance

Sandals Royal Hotel
06.2013 - 09.2013

Degree - Cruise Shipping & Marine Tourism

Caribbean Maritime University

Associate Degree - International Shipping & Logistics

Caribbean Maritime University

High School Diploma -

Green Pond High School

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