Regina Grammer
Aledo,TX
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Achievements include conducting 280+ QA reviews monthly and ensuring compliance with regulatory standards. Team collaboration to achieve departmental goals. Provides leadership, training, and accountability to staff. Eager to contribute to the teams success, positive attitude, and commitment to continuous learning and growth
Overview
36
36
years of professional experience
Work History
Supervisor-ER PAS
Texas Health Forth Worth
05.2016 - Current
- Managing daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Ensure welcoming environment from first point of contact, to enhance patient satisfaction
- Increased team productivity by setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across departments.
- Conducted performance evaluations for staff members, identifying areas of improvement. conveyed constructive feedback, and development plans.
- Training supervisors on reports, cash reconciliation, day to day operations
- Completion of new hire training schedules-reviewing QA, Room Time Management, Departmental Orientation Checklist
- Completion of 280+ QA accounts on team members monthly
- Track performance as part of KPI-offers guidance and refresher training to employees not meeting KPI targets
- Ensuring department complies with Regulatory and Compliance Standards
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions using safeguard protocols
- Reliability Learning Task & Resolutions
Patient Access Representative-ER
Texas Health Willow Park
01.2015 - 05.2016
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Contributed to a positive work environment by fostering strong relationships among colleagues while promoting teamwork.
- Participated in ongoing professional development opportunities to stay current in patient access services.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and scanning of medical records into On-Base
- Followed document protocols to safeguard confidentiality of patient records.
Small Business Co-Owner
Grammer Electric, Inc
04.2006 - 05.2015
- Collaborated with co-owner on critical decision-making regarding business growth opportunities.
- Maintained compliance with industry regulations and updated policies accordingly to protect both customers'' interests as well as those of the small business itself.
- Oversaw staff hiring process, selecting candidates who had relevant skills for the job.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
Patient Access Representative-ER
Texas Health Southwest
04.2012 - 12.2014
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions by following safeguard protocols
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Participated in ongoing professional development opportunities to stay current in patient access services.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash, check, and credit cards, maintaining accurate records of transactions.
Claims Processor
Aetna
08.1998 - 04.2001
- Managed high volume of claims to meet claims processing deadlines
- Reviewed claims to ensure accuracy and completeness
- Reviewed documents to verify claims eligibility
- Collaborated with teams to resolve complex claims issues efficiently and effectively
- Followed up with customers on unresolved issues
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Reduced backlog of pending claims, prioritizing tasks effectively and efficiently
Office Manager
Consulting and Engineering for the Handicapped
06.1989 - 06.1998
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries via phone calls.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Payroll processing and quarterly tax preparation
- Oversaw inventory by ordering, stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
Associate of Arts - Business Administration
Weatherford College
Weatherford, TX05-2009
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Staff discipline
- Team building
- Processes and procedures
- Attention to detail
- Decision-making
- Staff development
Timeline
Supervisor-ER PAS
Texas Health Forth Worth
05.2016 - Current
Patient Access Representative-ER
Texas Health Willow Park
01.2015 - 05.2016
Patient Access Representative-ER
Texas Health Southwest
04.2012 - 12.2014
Small Business Co-Owner
Grammer Electric, Inc
04.2006 - 05.2015
Claims Processor
Aetna
08.1998 - 04.2001
Office Manager
Consulting and Engineering for the Handicapped
06.1989 - 06.1998
Associate of Arts - Business Administration
Weatherford College
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