Regina Grasso
St Louis,MO
Summary
Welcoming clerical professional with 35 years of experience in Travel, Hospitality, Food, customer service office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, [Task] and [Task]. Accurate when entering information in [Software] and keeping organized filing systems.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Veterans Home Care LLC
10.2020 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations.
- Completed all tasks as requested by marketing, sales, accounting or shipping departments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- HIPAA compliant.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Responsible for securing building maintenance of malfunctioning plumbing, heating, security issues, and access building badges.
- Scheduled, coordinated and confirmed weekly company lunches.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Ordered office, breakroom and kitchen supplies, printer cartridges, mailing labels, copy paper, and breakroom
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with various departments to complete special requests and track missing packages.
Regional Support Specialist
Verterans Home Care LLC
05.2017 - 10.2020
- Educating veterans and or their surviving spouse in application process and management of VA Aid and Attendance pension which could provide funding for in home care services.
- Providing each veteran and/or surviving spouse or family member a comprehensive explanation of Veterans Home Care product VetAssist by phone conversation and us mail/email.
- Explicit instructions for collections of valid documentation and or evidence necessary to support need of funding.
- Remained understanding and empathic during the complexity of VetAssist program qualifying process.
- Constant follow up phone conversation to obtain necessary documentation to meet month end sales deadline.
- Soliciting family members assistance to obtain documents to meet deadline.
- Liaison for Regional Sales Managers and family members of veterans and/or surviving spouses.
- Proofread documents for accuracy to comply with VA requirements.
- Followed detailed directions from management to complete file before submitting to VA.
- Volunteered to assist co-workers in and outside my team for overall betterment of company.
- Increased customer service success rates by quickly resolving issues.
- consistently met sales goals as determined by management.
Missouri Support Specialist
Veterans Home Care LLC.
05.2014 - 05.2017
- Responsible for requesting Certified Militaries(DD214) from NARA. (National Archives and Records Administration)
- Responsible for requesting Medical Evaluations ofr veterans and/or surviving spouses from primary care doctors.
- Responsible for requests of 18 nationwide sales managers.
- Processed requests for Certified Military and medical evaluations within 24hours of receipt.
- Collected VA required documents from family members or Regional Sales Managers in order to process requests correctly the first time.
- Uploaded VA forms and supportive documents to interoffice software Maximizer.
- Tracked and Documented interactions with NARA, and medical doctors offices in Maximizer and interoffice paper log.
- Consistent follow up communication, advising status of requests via email to Regional Sales Managers.
- Analyzing Certified Military to comply with VA requirements to qualify for VA Aid and Attendance funding.
- Upload Certified Military copy to Maximizer and provide original to Regional Sales Manager.
- Maintained HIPAA compliance.
Education
High School Diploma -
Lindbergh Highschool
St Louis MO06.1977
Skills
- Facility Tours
- Front Desk Operations
- Visitor and Customer Relations
- Digital File Transmission
- Office Supplies Inventory Management
- Personable Demeanor
- Operational Requirements
- Multi-Line Telephone Systems
- Call Forwarding
- Hospitality Service
- Patron Engagement
- Email Decorum
- Sensitive Information Handling
- Greeting and Seating Clients
- Office Supply Ordering
- Sorting and Labeling
- Travel Coordination
- Meeting Arrangements
- Customer Assistance
- Maintain Security
- Researching Skills
- Social Perceptiveness
- Call Answering and Routing
- Listening Skills
- Patient Referral
- Catering Coordination
- Telephone Etiquette
- Packaging and Mail Receiving
- Administrative Skills
- Concierge Services
- Mail Handling
- Critical Thinking
- Call Transfers
- HIPAA Guidelines
- Call Handling
- Office Supplies and Inventory
- Compassionate Care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist
Veterans Home Care LLC
10.2020 - 07.2023
Regional Support Specialist
Verterans Home Care LLC
05.2017 - 10.2020
Missouri Support Specialist
Veterans Home Care LLC.
05.2014 - 05.2017
High School Diploma -
Lindbergh Highschool
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