Regina Graves
Harpursville,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. I am very kind and very outgoing to complete a job at task. I am a goal oriented person. Organized, true team member.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Nyseg
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handle high volume of calls.
- Trained in General, Mimo, Credit, Online
- Tested in General, Mimo
- Trained inplauibles
- Work very well in my teams as a active team member willing to always help other representatives.
- Processed customer service orders promptly to increase customer satisfaction.
- Work close with supervisor on special projects, mimo and billing.
- Huge passion to work with billing and meters.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
CALL CENTER REPRESENTATIVE
Gault Toyota
04.2022 - Current
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Determined charges for services requested and arranged for billing
- Analyzed and collected customer information to prepare product or service reports
- Read from scripts to promote uniformity and consistency in communications
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Made appropriate account corrections to resolve customer problems
- Navigated multiple computer systems and applications and utilized search tools to find information
- Conferred with customers by telephone or in-person to provide product or service information
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Provided efficient and courteous service to customers at all times
- Defined problems, collected data, established facts and validated conclusions.
OPENING SHIFT MANAGER
Subway
03.2021 - 04.2022
- Opened the store, set up all products for the daily operation
- Prepared food for the full day
- Trained all new staff
- Cashier, worked food line to prepare customers' orders
- Worked with customer complaints
- Placed all food orders
- Covered any call outs
- Orchestrated administrative activities directly related to making products or providing services
- Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits
- Prepared staff work schedules and assigned specific duties
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
- Planned store layouts or designed displays
- Set prices and credit terms for goods and services, based on forecasts of customer demand
- Troubleshot minor problems and reported larger technical issues
- Provided efficient and courteous service to customers at all times
- Performed routine and scheduled maintenance services.
DAY TIME ASSISTANCE MANAGER
Sun hubb
11.2018 - 04.2021
- Provided efficient and courteous service to customers at all times
- Adhered to quality and service standards to support operational goals
- Troubleshot minor problems and reported larger technical issues
- Worked with coworkers to complete tasks
- Performed routine and scheduled maintenance services
- Performed general maintenance and repair
- Provided product information and resolved concerns to assist customers
- Met deadlines while maintaining high-quality deliverables
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Assisted with new hire orientation and employee training
- Participated in ongoing training to enhance own job skills and knowledge.
Education
HIGH SCHOOL DIPLOMA -
Sidney Cental
Sidney, NY06.2019
Skills
- Very Organized
- Very Patient
- Listening Skills/ Caring
- To Make Difference
- Willing To Learn/ Help Others
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Conflict Resolution
- Payment Processing
- Professional telephone demeanor
- Microsoft Outlook
- Follow-up skills
- Paperwork Processing
- Documentation
Personal Information
Title: Call Center Representative
Timeline
Customer Service Representative
Nyseg
04.2023 - Current
CALL CENTER REPRESENTATIVE
Gault Toyota
04.2022 - Current
OPENING SHIFT MANAGER
Subway
03.2021 - 04.2022
DAY TIME ASSISTANCE MANAGER
Sun hubb
11.2018 - 04.2021
HIGH SCHOOL DIPLOMA -
Sidney Cental
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