Regina Gray
Washington,DC
Summary
Accomplished Front End Manager bringing expertise in training and employee development. History of excelling with strong relationship building, decision making and planning strengths.
Overview
25
25
years of professional experience
Work History
Front End Manager
Shoppersfood Warehouse
09.2011 - Current
- Monitored cash drawers in 13 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
Front End Manager
Safeway
02.2002 - 09.2011
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Oversaw cashier operations, bookkeeping and security
Paralegal
The Driscoll Law Group
03.1998 - 04.2001
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conferred with clients and other involved parties to gather and track case information.
- Edited and proofread legal documents to verify accuracy
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases
- Conducted detailed client intakes and entered information into company database
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates
- Conferred with clients and other involved parties to gather and track case information
- Communicated pertinent information to clients via phone, email, and mail
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Communicated pertinent information to clients via phone, email, and mail.
Education
Master of Criminal Justice - Criminal Justice
Montgomery Community College
Rockville, MD06.2000
Skills
- Business Planning
- Process Improvement Initiatives
- Performance Improvement
- Project Management
- Time Management
- Flexible Work Schedule
- Price Verifications
Timeline
Front End Manager
Shoppersfood Warehouse
09.2011 - Current
Front End Manager
Safeway
02.2002 - 09.2011
Paralegal
The Driscoll Law Group
03.1998 - 04.2001
Master of Criminal Justice - Criminal Justice
Montgomery Community College
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