Regina Grayson
Birmingham
Summary
Dynamic and results-driven professional with extensive experience at Taco Bell, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and boosting sales through effective training and conflict resolution. Skilled in cash handling and inventory management, fostering a positive work environment that drives employee engagement and satisfaction.
Overview
12
12
years of professional experience
Work History
Shift Leader
Taco Bell Restaurant
05.2025 - Current
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained and mentored team members on efficient workflow practices.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer inquiries and complaints, improving overall satisfaction ratings.
- Monitored inventory levels, ensuring timely replenishment of stock items.
- Conducted performance evaluations to support employee development initiatives.
- Collaborated with management to strategize operational enhancements and efficiency goals.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Negotiated with suppliers for better pricing, reducing operational costs without compromising quality.
- Developed training program for new employees, speeding up their integration into team.
General Manager
Taco Bell Restaurant
04.2021 - 04.2025
- Oversaw daily operations to ensure optimal service quality and efficiency.
- Developed staff training programs, enhancing team performance and customer satisfaction.
- Implemented cost-control measures, reducing waste and improving profit margins.
- Analyzed sales trends to adjust inventory levels and drive product offerings.
- Led initiatives to improve employee engagement, resulting in lower turnover rates.
- Managed scheduling to optimize labor costs while maintaining service standards.
- Established relationships with suppliers to negotiate better pricing on inventory purchases.
- Ensured compliance with health and safety regulations, promoting a safe work environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
Assistant Manager
Taco Bell Restaurant
04.2017 - 04.2021
- Assisted in managing daily operations to ensure efficient service delivery.
- Implemented training programs for new team members, enhancing onboarding process.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Ensured compliance with health and safety regulations during food preparation and service.
- Led team meetings to communicate goals, expectations, and performance feedback effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Resolved customer complaints promptly, improving overall guest satisfaction.
- Collaborated with management on staff scheduling to optimize labor costs and efficiency.
- Analyzed sales data to identify trends and recommend menu adjustments for profitability.
Assistant Manager
Captain D's Seafood
04.2014 - 09.2017
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Conducted performance evaluations and provided constructive feedback to employees.
- Oversaw daily operations to maintain store cleanliness and organization.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Enhanced team productivity by streamlining operational processes.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved operational efficiency by adopting new technology for inventory management.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Implemented staff training programs to elevate service standards and knowledge.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Holy Family Cristo Rey Catholic High School
Ensley Alabama05.2011
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- Staff education and training
- Staff supervision
- Staff training and development
- Goal setting and tracking
- Motivational leadership
- POS system operation
- Safety processes and procedures
- Inventory counts
- Assigning work
- Complaint resolution
- Sales and upselling
- Shift paperwork completion
- Issue resolution
- Role modeling
- Daily workflows
- Staff development
- Policy enforcement
- Client service
- Professional appearance
- Shift scheduling
- Client support
- Quality control assurance
- Sales reporting
- Operations management
- Rules enforcement
- Operations support
- Production reporting
- Production scheduling
- Equipment troubleshooting
- Sales expertise
- Interpersonal relations
- Diplomatic and fair
- Quality inspections
- Employee scheduling
- Policy and procedure enforcement
- Employee attendance monitoring
- Technical support
- POS deletions
- Drawer assignments
- Security procedures adherence
- Account management
- Telemarketing expertise
Timeline
Shift Leader
Taco Bell Restaurant
05.2025 - Current
General Manager
Taco Bell Restaurant
04.2021 - 04.2025
Assistant Manager
Taco Bell Restaurant
04.2017 - 04.2021
Assistant Manager
Captain D's Seafood
04.2014 - 09.2017
High School Diploma -
Holy Family Cristo Rey Catholic High School