Regina Green
Clarendon,AR
Summary
Customer service professional with extensive background in managing high call volumes and resolving customer issues. Known for reliability and ability to adapt to changing demands while collaborating with team members. Provide professional, courteous service in high-volume call center, retail, and healthcare environments. Proven ability to process inbound orders accurately, navigate digital platforms, and maintain detailed records in CRM systems. Adept at identifying customer needs, recommending appropriate resources, and delivering a seamless purchasing experience that drives satisfaction and retention. Strong communicator with a service-oriented mindset aligned with faith-based and mission-driven organizations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Contact Center Representative
Williams-Sonoma
10.2024 - 06.2025
- Handled 40-60 inbound customer calls per shift, Entered demographics, verified credit card payments, and assisted customers with orders, returns, product location, and delivery scheduling across all Williams-Sonoma brands while prioritizing clear communications.
- Provided product details, offered alternatives for out-of-stock items, processed orders, and addressed and resolved customer inquiries regarding products and deliveries to ensure a positive experience.
Office Manager
SleepWell Solutions
05.2022 - 08.2023
- Scheduled appointments, faxed reports, processed payments, and verified insurance details for DME devices with great attention-to-detail.
- Addressed provider inquiries regarding claims, NPI/Tax ID verification, and Medicare enrollment eligibility while adhering to all policies and standards.
- Sent registration emails, scanned patient IDs and insurance cards for processing, and managed sleep test data.
- Ability to handle sensitive information with discretion, Conducted 20 monthly patient recalls via email, postcard, and phone calls to improve appointment adherence.
Associate Representative of Provider Services
Molina Healthcare
08.2016 - 11.2021
- Handled sensitive information with discretion, handled provider inquiries regarding claims, NPI verification, and eligibility.
- Uploaded 10-15 provider contracts to SharePoint daily, sent welcome letters to new providers, and logged all communications in the enterprise system.
- Provided administrative support for the Dental & Vision department, including travel arrangements and expense reports.
- Served as a front-line point of contact for visitors, vendors and external representatives.
Administrative Assistant & Receptionist
AmerisourceBergen Specialty Group
12.2004 - 05.2016
- Manages expense reports, seamlessly arranged travel for executives and project managers.
- Assisted with various company events such as Customer Service Appreciation Week, holiday luncheons, Group town halls, etc. Orders holiday/special occasion gifts and post monthly calendars with employee birthdays.
- Managed office supplies for 200+ employees with accuracy and organization, Provided telephone receptionist duties on a regularly scheduled basis.
- Coordinated document archival, mail distribution, and facility needs.
Education
Associate of Applied Science - Nursing - No Degree Obtained
Brookhaven College
Dallas, Texas, TX01-2013
High School Diploma -
Clarendon High School
Clarendon05-1992
Skills
- Administrative Systems & Practices
- Remote Inbound Customer Support
- Data Entry & Documentation
- Order Entry & Checkout Support
- Call center experience
- Microsoft Office
Certification
- Community Doula Certification Program — Global Birth Community, March 2022
- Pregnancy and Infant Loss Advocate Certification — P.A.I.L. Advocate, July 2022
- Mental Health First Aide (Adult) – September 2024
- Community Health Worker Training – October 2025
Timeline
Contact Center Representative
Williams-Sonoma
10.2024 - 06.2025
Office Manager
SleepWell Solutions
05.2022 - 08.2023
Associate Representative of Provider Services
Molina Healthcare
08.2016 - 11.2021
Administrative Assistant & Receptionist
AmerisourceBergen Specialty Group
12.2004 - 05.2016
Associate of Applied Science - Nursing - No Degree Obtained
Brookhaven College
High School Diploma -
Clarendon High School