- Enjoy hobbies that combine physical activity with outdoor exploration
- I participate in a variety of outdoor recreational activities
- Rock Climbing
- Volunteering
- Horseback Riding
- Hiking
- Playing Sports
- Camping
- Running
Regina Grosso
Ontario,CA
Summary
Dynamic warehouse professional with proven expertise at Amazon LGB3 in order fulfillment and inventory management. Recognized for enhancing workflow efficiency and accuracy through effective team collaboration and meticulous attention to detail. Proficient in packaging and labeling, ensuring timely shipments while maintaining a safe and organized work environment.
Warehouse professional with robust background in inventory management and logistics. Known for reliability and adaptability, consistently ensuring smooth operations. Skilled in team collaboration, maintaining safety protocols, and managing stock efficiently.
Experienced with warehouse operations and material handling. Utilizes effective inventory management techniques to ensure accuracy and order fulfillment. Track record of maintaining safety standards and improving workflow efficiency.
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
31
31
years of professional experience
Work History
Warehouse Associate
Amazon LGB3
06.2020 - 11.2025
- Operated warehouse equipment to efficiently move and organize inventory.
- Fulfilled customer orders by accurately picking, packing, and preparing shipments.
- Conducted quality checks on products to ensure compliance with company standards.
- Collaborated with team members to streamline processes and improve workflow efficiency.
- Assisted in training new associates on safety protocols and operational procedures.
- Monitored safety practices within the warehouse to uphold a secure working environment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Completed regular cycle counts to maintain accurate inventory records.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Helped train new employees in safe practices and warehouse procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
Warehouse Assistant
Randstad
11.2016 - 11.2020
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Conducted regular inventory audits to ensure accuracy and proper stock levels.
- Collaborated with team members to streamline order fulfillment processes.
- Loaded and unloaded shipments, maintaining organization of incoming and outgoing materials.
- Implemented safety protocols to reduce workplace incidents and enhance team compliance.
- Trained new employees on warehouse procedures, safety measures, and equipment usage.
- Monitored product quality during packing process to uphold standards for customers.
- Assisted in maintaining clean and organized work environment to boost operational efficiency.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
Massage Therapist
Massage Heights North Natomas
01.2015 - 01.2016
- Provided individualized massage therapy treatments to enhance client well-being and alleviate discomfort.
- Assessed client needs through thorough consultations and evaluations prior to sessions.
- Developed tailored treatment plans incorporating various techniques, including deep tissue, Swedish, and sports massage.
- Maintained accurate records of client progress and session outcomes for ongoing care improvement.
- Trained junior therapists on effective techniques and customer service best practices to enhance team performance.
- Collaborated with healthcare professionals to provide holistic care solutions for clients' physical conditions and recovery goals.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Assistant Manager
DollarTree
01.2014 - 01.2015
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance performance and improve service quality.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated team scheduling to ensure adequate coverage during peak hours.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Developed training materials for new hires, improving onboarding efficiency.
- Resolved customer complaints effectively, enhancing overall satisfaction rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, enhancing team performance and customer service skills.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and develop strategies for improving sales performance.
- Managed scheduling and staffing, improving labor efficiency while maintaining service standards.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Stock Clerk
Target
01.2013 - 01.2014
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Organized product displays to enhance visibility and accessibility for customers.
- Operated warehouse management systems to track shipments and process orders efficiently.
- Trained new staff on inventory procedures and safety protocols to maintain operational standards.
- Conducted regular audits of stock items to minimize discrepancies and improve accuracy.
- Implemented best practices for inventory control, resulting in reduced waste and loss.
- Coordinated with suppliers to ensure timely delivery of products, maintaining optimal stock levels.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Improved product availability by swiftly restocking shelves and displays as needed.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Conducted inventory and restocked items throughout day.
- Enhanced stockroom efficiency through meticulous tracking and consistent updating of product locations.
Cashier/Customer Service Sales Clerk
CVS Pharmacy
01.2012 - 01.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Collaborated with team members to enhance service delivery and efficiency.
- Trained new employees on operational procedures and customer service standards.
- Implemented inventory management practices to minimize stock discrepancies.
- Resolved customer complaints effectively, contributing to improved satisfaction rates.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Massage Therapist
The Body Centre Day Spa
01.2011 - 01.2012
- Implemented feedback mechanisms to gather client input, leading to improved service delivery and satisfaction rates.
- Ensured compliance with health regulations and cleanliness standards in therapy environments to promote safety.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Massage Therapist
Burke Williams Day Spas Inc.
01.2010 - 01.2011
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
Manager/Assistant Sales Manager
Quality Circuit Breakers
01.1995 - 01.2010
- Led cross-functional teams to streamline operational workflows and enhance efficiency.
- Developed and implemented training programs to improve staff performance and productivity.
- Analyzed key performance indicators to identify areas for process improvement and cost reduction.
- Oversaw budget planning and resource allocation to ensure project alignment with organizational goals.
- Managed vendor relationships, negotiating contracts to maximize service quality and value.
- Directed strategic initiatives that resulted in enhanced customer satisfaction and retention rates.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Pomona Catholic High School
PomonaSkills
- Packaging and labeling
- Order picking
- Shipping and receiving
- Order picking and processing
- Order fulfillment
- Warehouse operations
- Loading and unloading
- Workplace cleanliness
- Data entry
- Pallet jacking
- Pallet building
- Receiving and processing shipments
- Microsoft Excel
- Pallet jacks
Interests
Timeline
Warehouse Associate
Amazon LGB3
06.2020 - 11.2025
Warehouse Assistant
Randstad
11.2016 - 11.2020
Massage Therapist
Massage Heights North Natomas
01.2015 - 01.2016
Assistant Manager
DollarTree
01.2014 - 01.2015
Stock Clerk
Target
01.2013 - 01.2014
Cashier/Customer Service Sales Clerk
CVS Pharmacy
01.2012 - 01.2013
Massage Therapist
The Body Centre Day Spa
01.2011 - 01.2012
Massage Therapist
Burke Williams Day Spas Inc.
01.2010 - 01.2011
Manager/Assistant Sales Manager
Quality Circuit Breakers
01.1995 - 01.2010
High School Diploma -
Pomona Catholic High School