Regina Grube
Sidney,OH
Summary
Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping.
Overview
20
20
years of professional experience
Work History
Inventory Specialist
Mansfield Energy
Sidney, OH
04.2018 - 08.2023
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Conducted periodic inventories and physical counts of product supplies.
- Investigated discrepancies between physical count and computer records.
- Dispatched ensure timely delivery of materials and supplies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges.
- Assisted in month-end closing activities.
- Processed invoices, credit memos, and other documents related to accounts receivable.
Service Coordinator
Superior Propane / R. W. Earhart
Troy, OH
04.2003 - 03.2018
- Coordinated service schedules and appointments with clients.
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints
- Processed orders.
- Performed account maintenance activities such as updating client information in databases.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Processed invoices, credit memos, and other documents related to accounts.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Prepared monthly statements for customers and sent out reminder notices.
- Organized and maintained filing systems.
Education
High School Diploma -
Sidney High School
Sidney, OH05-1994
Skills
- Inventory Maintenance
- Inventory Determination
- Inventory Forecasting
- Order Picking And Processing
- Purchase Order Receipts
- Customer Service
Timeline
Inventory Specialist
Mansfield Energy
04.2018 - 08.2023
Service Coordinator
Superior Propane / R. W. Earhart
04.2003 - 03.2018
High School Diploma -
Sidney High School
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