Regina Hamilton

My responsibilities include but are not limited to:

• Facilitate seamless communication between Drone Pilots, Insurance Carriers, and Estimators to ensure strict adherence to project timelines and deadlines.
• Perform thorough quality assurance (QA) on estimates within XactAnalysis, Xactimate, and AI systems, providing comprehensive support to desk adjusters for efficient claim processing and resolution.

My responsibilities include:

• Conducting in-depth investigations to identify possible coverage concerns and determine liability or claim coverage.
• Proficiently and efficiently track and manage claims in the Citrix Workspace and Claims Center systems.
• Calculating and estimating costs for damages, ensuring accuracy and thoroughness.
• Skillfully negotiating settlements with policyholders, claimants, and attorneys, achieving mutually agreeable resolutions.
• Maintaining detailed and organized claim records to support compliance and transparency.
• Ensuring compliance with state regulations governing insurance practices, adhering to industry standards and legal requirements.
• Processing approved claim settlements, ensuring accuracy and timely disbursement.
• Collaborating with underwriting to resolve policy discrepancies and identifying possible coverage concerns.
• Conducting property investigations, classifying damages, and creating comprehensive estimates outlining repair costs.
• Negotiating and settling claims using data verification and detailed reports, to ensure fair outcomes.
• Effectively managing claims to resolution, ensuring full compliance with Fair Claims Practices throughout the process.

As a Remote Desk Claim Manager, I lead a team of 10 Desk Adjusters responsible for managing/ resolving residential CAT, weather, and daily property claims. My role includes:

• Resolving escalated complaints.
• Addressing both formal and informal grievances.
• Promptly managing appraisal requests.
• Coaching and mentoring the team on best practices to proactively settle claims.
• Guiding the team through policy interpretation and applying principles to complex files.
• Fostering independent decision-making among team members.
• Overseeing the efficient and accurate reconciliation of contractor supplements and final estimates.
• Conducting thorough file reviews, manage authority requests, and continuously implement new strategies to exceed department goals.
• My efforts have resulted in strong, collaborative relationships with the client's management team.

As a remote catastrophe claims adjuster, my responsibilities include investigating CAT/Non-CAT property claims to resolution within the Best Claims Practices and Insurance Carrier's guidelines. Which include:

• Establishing accurate reserve levels.
• Securing detailed verbal and recorded statements.
• Requesting and evaluating weather and field inspection reports.
• Providing quality service while building a rapport with our customers.
• Expressing empathy while keeping the insured engaged.
• Keeping communication open with the insureds, public adjusters, attorneys, and claimants.
• Securing, reviewing, and settling mold remediation, water mitigation, and rebuild estimates.
• Verifying building codes with county clerks.
• Issuing accurate and timely payments, based on a complete and thorough investigation.
• Resolving escalations, while executing level 'A+' customer service to our insureds.

As a Remote Desk Adjuster, I specialize in resolving property claims with a focus on accuracy, authenticity, and efficiency. My responsibilities include gathering, researching, and analyzing claim information, interpreting policy language, and assessing detailed reports. I process inspection estimates through Xactimate, reconciling or revising adjuster/contractor estimates while incorporating supporting documentation such as photos, scope sheets, and EagleView measurements when applicable. Completing a thorough investigation, providing accurate settlements and courteous customer service.

As a Desk Adjuster and third-party administrator for Security First Insurance, I handled Large Loss Hurricane IRMA claims as a first responder for claims valued at $100,000 or more. My responsibilities included Securing our insured’s detailed statement; Documenting the entire event and maintaining detailed notes; Accurately desk scoping (when applicable) damages from wind, water, and mold; Thoroughly reviewing, interpreting, and communicating with our insured all applicable policy coverage and the claims handling process; Recognizing & processing all SIU concerns, Identifying Underwriting and salvage/subrogation opportunities; Acknowledging ALE needs to assist our insured with temporary housing caused by a covered loss; Reconciling contractor estimates efficiently; Properly addressing the insureds’ and agents’ inquiries efficiently with courtesy and clarity ensuring a high level of customer service.

As a Total Loss claims adjuster, I was responsible for handling auto claims, where the vehicle was deemed a total loss, from start to finish, while providing excellent customer service. My responsibilities included, but were not limited to, investigating and verifying coverage; establishing appropriate reserves; securing the insured's detailed statement; sending the appropriate appraiser; issuing timely payments; and ensuring the delivery of quality service to all customers, while expressing empathy on a case-by-case basis.

In this role, I excelled in various work groups, performing a wide range of tasks related to the storage and shipment of products, while consistently meeting high standards for productivity, quality, safety, and attendance. As a team leader, I effectively utilized tools, equipment, and technology to streamline inbound and outbound processes, ensuring efficient and accurate transactions. Delivering on our commitment to customers was my top priority at Grainger, where I took personal responsibility for creating exceptional customer experiences. With a focus on exceeding expectations, I maintained a winning attitude while managing multiple work processes, driving team success and operational excellence.