Regina Harris
Austin,TX
Summary
Dynamic operations leader and creative professional with over 12 years of experience managing multi-site hospitality and residential properties. Skilled in P&L oversight, KPI tracking, team development, and large-scale project execution. Experienced in overseeing guest experiences and planning/hosting events, with deep knowledge of music and entertainment operations. Singer, songwriter, and event host, currently pursuing a Music Business degree at Austin Community College. Proven ability to drive operational excellence, enhance guest experiences, and align creative and operational initiatives to achieve sustainable growth and profitability.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Community Director
Marquis Parkside
01.2024 - Current
- Lead full operations of a large residential community with over 700 units, overseeing staffing, budgets, vendor relations, and resident satisfaction.
- Manage and develop a high-performing team, providing coaching, accountability, and professional development opportunities.
- Drive operational efficiency and financial performance, surpassing budgeted Net Operating Income by 5% through strategic resource management.
- Implement and monitor safety protocols and compliance measures to ensure regulatory standards are met.
- Plan, coordinate, and host resident events, enhancing engagement and community experience.
- Analyze performance metrics (occupancy, renewals, resident satisfaction) and implement initiatives to optimize results.
- Increased Google reputation score from a 3.8 to 4.2
Business Manager
Olympus at Waterside Estates
01.2023 - 01.2024
- Oversaw daily operations for a residential community, managing staff, vendor relationships, and resident satisfaction.
- Directed budget management, expense control, and financial performance, optimizing revenue and maintaining operational efficiency.
- Led and coached a team of front-line and administrative staff, improving service delivery and employee performance.
- Developed and enforced safety protocols, compliance measures, and emergency preparedness programs.
- Planned and coordinated resident events and community activities to enhance engagement and overall experience.
- Monitored operational KPIs, occupancy trends, and resident feedback, implementing initiatives to drive results.
- Increased occupancy by 5% within a 60-day plan.
Community Manager
Solea Cinco Ranch & Mera Vintage Park
2021 - 2023
- Oversaw operations and compliance for two senior living communities totaling over 300 units, managing staff, budgets, and resident relations.
- Developed and enforced safety protocols and emergency preparedness programs, ensuring regulatory compliance.
- Planned, curated, hosted, and executed weekly entertainment events, enhancing resident engagement and satisfaction.
- Led and coached staff to improve operational efficiency, service delivery, and overall community experience.
Owner & Operator
Mobile Bar Business
2019 - 2023
- Founded and managed a mobile bar service, overseeing all aspects of operations for private events, weddings, and corporate functions.
- Managed budgets, vendor contracts, licensing, and inventory to ensure profitability and compliance with alcohol regulations.
- Planned, curated, and executed events, coordinating staff, logistics, and client experience to deliver high-quality service.
- Led hiring, training, and supervision of event staff, building a high-performing team.
- Developed marketing strategies and partnerships to grow client base and increase revenue.
- Ensured seamless operations and guest satisfaction across multiple event locations
Assistant Community Manager
Mera Vintage Park (Lease-Up)
2020 - 2021
- Assisted in managing daily operations for a residential community during lease-up, supporting staff, vendor coordination, and resident services.
- Oversaw move-ins, move-outs, and lease administration to ensure a smooth resident experience.
- Planned and executed community events to boost engagement and strengthen resident relationships.
- Monitored operational KPIs, occupancy rates, and resident feedback, implementing improvements to drive results.
- Supported budget management and expense tracking, contributing to operational efficiency and financial performance.
- Trained and supervised leasing and administrative staff, promoting professional development and high service standards.
Leasing Specialist
Ashford Lakes (Lease-Up)
2018 - 2020
- Assisted in daily operations and lease-up activities for a residential community, ensuring a smooth resident experience.
- Conducted apartment tours, processed applications, and coordinated move-ins and move-outs efficiently.
- Monitored occupancy and retention metrics, providing input to improve leasing strategies and community performance.
- Supported vendor coordination and administrative tasks to maintain operational excellence.
- Helped plan and execute community events to enhance resident engagement and satisfaction.
- Leased over 200-unit community in less than 12 months.
Shift Leader / Assistant Manager
Gino's East
01.2016 - 01.2018
- Supervised front-of-house staff and daily restaurant operations, ensuring high standards of service and guest satisfaction.
- Managed scheduling, training, and performance coaching for team members, fostering a high-performing work environment.
- Monitored inventory, coordinated with vendors, and ensured compliance with health and safety regulations.
- Implemented operational procedures to improve efficiency, service flow, and customer experience.
- Assisted management with budgeting, cost control, and reporting to optimize profitability.
- Managed a team of 15 employees.
Leasing Consultant
Lake Shore Pearl
2016 - 2018
- Welcomed and qualified prospective residents, conducted tours, and processed rental applications efficiently.
- Coordinated move-ins and move-outs, ensuring a seamless resident experience.
- Assisted with marketing initiatives and suggested strategies to increase occupancy and community visibility.
- Supported day-to-day operations, including administrative tasks, vendor coordination, and resident communications.
- Helped plan and execute community events to strengthen engagement and enhance resident satisfaction
Independent Event Curator & Host – Austin, TX
EyeRonic Blends
- Curated, planned, and executed original music events, including open mics, live performances, and multi-artist showcases.
- Incorporated local talent to enhance audience engagement and foster community connections.
- Managed logistics including venue setup, staffing, sound/production, vendor coordination, and budget oversight.
- Hosted events, engaging audiences and performers to ensure smooth operations and memorable experiences.
- Oversaw marketing, promotions, and ticketing for events to maximize attendance and profitability.
Creative/Entertainment Skills
Regina Marie
2015 - Current
- Singer/Songwriter: Performed original music at live events, enhancing the audience's experience.
- Podcast Host: Plan, produce, and coordinate episodes with guest artists.
- Event Planning: Curate, organize, and execute multi-artist and community entertainment events.
Education
A.A.S. - Music Business
Austin Community College
Austin, TXBusiness Administration Coursework
Concordia University & Texas State University
Austin, TXSkills
- Team Leadership & Staff Development
- P&L & Budget Oversight
- KPI Tracking & Performance Metrics
- Vendor & Contract Management
- Operations Oversight
- Resident/Guest Experience Optimization
- Strategic Planning & Project Execution
- Event Planning & Entertainment Operations
- Compliance & Safety Oversight
Accomplishments
Nominated for Property Manager
of the year with HAA in 2022
Won award for property of the year
with HAA in 2022
Nominated and won rookie of the
year award in 2021.
Nominated and a part of a
mentorship program.
CALP and CAM Certified
Winner of Award of Excellence for
Q3 and Q4 in 2023
Certification
- Certified Apartment Manager (CAM)
- Certified Apartment Leasing Professional (CALP)
Timeline
Community Director
Marquis Parkside
01.2024 - Current
Business Manager
Olympus at Waterside Estates
01.2023 - 01.2024
Shift Leader / Assistant Manager
Gino's East
01.2016 - 01.2018
Community Manager
Solea Cinco Ranch & Mera Vintage Park
2021 - 2023
Owner & Operator
Mobile Bar Business
2019 - 2023
Assistant Community Manager
Mera Vintage Park (Lease-Up)
2020 - 2021
Leasing Specialist
Ashford Lakes (Lease-Up)
2018 - 2020
Leasing Consultant
Lake Shore Pearl
2016 - 2018
Independent Event Curator & Host – Austin, TX
EyeRonic Blends
Creative/Entertainment Skills
Regina Marie
2015 - Current
A.A.S. - Music Business
Austin Community College
Business Administration Coursework
Concordia University & Texas State University
Awards
Multiple awards: Property Manager of the Year (HAA nominee), Rookie of the Year, Q3 Excellence Award