Regina Hayes
Phoenix,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Kindergarten Paraprofessional
Washington Elementary School District
08.2017 - Current
- Supported lead teacher in managing classroom activities for optimal student engagement and growth.
- Assisted students with special needs, providing extra support and ensuring their academic success.
- Helped children build essential social skills through group activities and structured playtime sessions.
- Aided in conflict resolution between students during challenging situations, promoting harmony within the classroom community.
- Mentored new paraprofessionals as they acclimated to their roles within the school system, sharing knowledge and expertise from personal experiences.
- Upheld school policies while fostering a safe and nurturing atmosphere conducive to effective learning experiences.
- Ensured a clean and orderly classroom environment by maintaining organization and assisting with daily cleaning tasks.
- Assisted with school field trips and special events by collecting permission slips and payments.
In-Home Childcare Provider
Self-employed
06.2004 - 08.2017
- Enhanced children''s cognitive development by conducting age-appropriate educational activities and games.
- Established a safe and nurturing environment, effectively minimizing accidents and injuries during playtime.
- Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
- Managed daily schedules for multiple children, ensuring timely completion of tasks such as homework, chores, and extracurricular activities.
- Proactively identified potential challenges or issues with individual children and communicated concerns to parents in a timely manner.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Documented children's growth and development.
Front-end Cashier Assistant
Costco
11.2016 - 07.2017
- Handled high-pressure situations with ease, effectively managing long lines during peak hours.
- Assisted customers with finding products, providing them with a positive shopping experience.
- Built rapport with clientele by engaging in friendly conversation while processing transactions.
- Collaborated with team members to keep store clean, stocked, and visually appealing for customers.
- Resolved customer complaints professionally, ensuring their continued patronage and overall satisfaction.
- Prevented theft and loss by consistently monitoring the front-end area for any suspicious activity or behavior.
- Balanced multiple priorities simultaneously, attending to customer needs while maintaining an efficient workflow at the front end of the store.
- Attended to customer needs, questions, and complaints.
- Learned duties for various positions and provided backup at key times.
Assistant Store Manager
Anchor Blue/Millers' Outpost
08.2000 - 04.2003
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
No Degree - General Studies
Glendale Community College
Glendale, AZHigh School Diploma -
Greenway High School
Phoenix, AZ05.1988
Skills
- Patience and Understanding
- Problem Solving
- Group Leadership
- Event Planning
- Staff Scheduling
- Coordination and Teamwork
- Team Leader
- Microsoft Office
- Problem-Solving
- Decision-Making
- Transportation Safety
I love spending time with my family which includes my husband, 3 daughters and 1 granddaughter.
When I am not at work, I am with family. My family is why I am who I am. There is nothing I wouldn't do for my husband and children.
Timeline
Kindergarten Paraprofessional
Washington Elementary School District
08.2017 - Current
Front-end Cashier Assistant
Costco
11.2016 - 07.2017
In-Home Childcare Provider
Self-employed
06.2004 - 08.2017
Assistant Store Manager
Anchor Blue/Millers' Outpost
08.2000 - 04.2003
No Degree - General Studies
Glendale Community College
High School Diploma -
Greenway High School