REGINA HENDRIX
Griffin,Georgia
Summary
Administrative Assistant with expertise in SAP work order management and training documentation. Strong customer service and sales support skills have led to improved supply chain efficiency. Proven ability to maintain safety standards while enhancing operational processes. Proficient in accounts payable, payroll, inventory control, and conducting internal audits.
Overview
26
26
years of professional experience
Work History
Maintenance Administrative Assistant
Continental Tires
Barnesville, GA
12.2021 - Current
- Maintain department communications postings.
- Generating and modifying training documents and presentations.
- Follow plant safety rules and attend all required safety training.
- Answer phones for the maintenance department.
- Utilize SAP to create, review, and maintain work orders efficiently.
- Responsible for entering hours spent on work orders and generating shopping carts for maintenance workers' needs.
- Track the items in the supply room and ensure timely delivery to the maintenance department.
- Generate job plans, maintain department communication postings, handle record retention and data entry, and create and modify training documents and presentations.
Inside Customer Service/Sales Support
Ten-8 Fire & Safety, LLC
Forsyth, GA
06.2016 - 12.2021
- Identify customer needs; sell products that maximize Ten-8's product offerings.
- Partner with outside sales personnel to manage customer relationships directly with product specifications and selection.
- Provide sales support services, including preparing quotes generated for sales team members.
- Promptly respond to telephone, fax, and e-mail inquiries from customers and outside sales personnel. Work with customers who come to Ten-8 in person.
- Generated sales quotes, sales orders, and purchase orders in the Navision business system with accurate pricing and materials.
- Prepare and submit Bid and RFP packages as required.
- Determine appropriate delivery methods based on customer needs, cost-effective delivery, and product margin.
- Researched and located non-stock products to fulfill customer needs while negotiating price and delivery. Establish and maintain relationships with vendors in person and via telephone to establish special pricing and delivery.
Customer Service/Sales Support
Hazard Control Technologies, Inc.
Fayetteville, GA
04.2011 - 09.2015
- Maintained the Company's contact database, including entering new prospects, customers, and distributors, and updating existing contacts.
- Maintain the quotation database used in quoting and tracking company prospects and customers.
- Maintain the product database modules with accurate cost and pricing data as directed by management, and keep forms and reports up to date.
- Provide sales support services, including the preparation of quotes generated for sales team members and direct requests from potential customers.
- Prepare marketing material and distribute it as necessary, interact with clients as directed by the sales team, and follow up on quotes to close orders.
- Enter orders in Peachtree Accounting, Invoice, and process credit card payments; maintain the customer information in Peachtree Accounting.
- Handle inventory product transfers and arrange for shipments of products in the US and Canada, check shipments for accuracy, and email shipment information to clients.
- Answer phone and direct phone calls, and take messages.
- Keep records of customer complaints or comments and actions taken, and send out and record customer satisfaction surveys.
Administrator & Customer Service Representative
Nth Degree
Stone Mountain, GA
01.2000 - 12.2009
- Balance, reconcile checking accounts, petty cash, reconcile Visa & American Express statements for office employees.
- Process payroll, answer all payroll-related questions, process all workers' compensation and unemployment claims, process mail, code, and process vendor bills.
- Maintained vendor accounts, and information calls to clients, communicated changes to the manager, prepared and maintained files, and handled warehouse billing and shipments of FedEx & UPS.
Education
Associate of Applied Science Degree - Business Administrative Technology
Southern Crescent Technical College
Griffin, GAAssociate of Applied Science Degree - Accounting
Southern Crescent Technical College
Griffin, GACertificate - Microsoft Office Applications Professional
Southern Crescent Technical College
Griffin, GACertificate - Accounting Fundamentals
Southern Crescent Technical College
Griffin, GACertificate - Computerized Accounting Specialist
Southern Crescent Technical College
Griffin, GACertificate - Office Accounting Specialist
Southern Crescent Technical College
Griffin, GACertificate - Tax Preparation Specialist
Southern Crescent Technical College
Griffin, GACertificate - Payroll Accounting Specialist
Southern Crescent Technical College
Griffin, GASkills
- SAP work order management
- Customer relationship management
- Training documentation
- Supply chain coordination
- Safety compliance
- Accounts payable and receivable
- Payroll processing
- Inventory control
- Shipping logistics
- Office management
- Order entry and processing
- Proposal writing and sales support
- Inside sales strategies
- Internal auditing
Timeline
Maintenance Administrative Assistant
Continental Tires
12.2021 - Current
Inside Customer Service/Sales Support
Ten-8 Fire & Safety, LLC
06.2016 - 12.2021
Customer Service/Sales Support
Hazard Control Technologies, Inc.
04.2011 - 09.2015
Administrator & Customer Service Representative
Nth Degree
01.2000 - 12.2009
Associate of Applied Science Degree - Business Administrative Technology
Southern Crescent Technical College
Associate of Applied Science Degree - Accounting
Southern Crescent Technical College
Certificate - Microsoft Office Applications Professional
Southern Crescent Technical College
Certificate - Accounting Fundamentals
Southern Crescent Technical College
Certificate - Computerized Accounting Specialist
Southern Crescent Technical College
Certificate - Office Accounting Specialist
Southern Crescent Technical College
Certificate - Tax Preparation Specialist
Southern Crescent Technical College
Certificate - Payroll Accounting Specialist
Southern Crescent Technical College
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