Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Regina Hernandez

McAllen,TX

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

3
3
years of professional experience

Work History

Sales Associate

Alphalete Marketing
12.2023 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Collaborated with team members to achieve monthly sales targets consistently.
  • Implemented needs-assessment tools to identify demand for services and products.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided constructive feedback on product selection based on customer preferences which led to higher overall satisfaction rates among clientele.
  • Analyzed sales data to optimize strategies for reaching target demographics more effectively.

Sales Associate

El Torito Meat Market
07.2022 - 12.2023
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Administrative Officer

El Torito
06.2022 - 12.2023
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Created, prepared, and delivered reports to various departments.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Handled disciplinary referrals with calm, logical approach to student behavior.
  • Oversaw facility maintenance projects ensuring a clean, functional space conducive to learning.

Administrative Manager

PINSA
04.2021 - 06.2022
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.

Education

Associate of Arts - Business Administration

South Texas College
Mcallen, TX
05.2023

High School Diploma -

Valley View High School
Pharr, TX
05.2020

Skills

  • Business Development
  • Promotional Support
  • Excellent People Skills
  • Multi-Tasking Strength
  • Complex Problem-Solving
  • Cleaning Techniques
  • Teamwork and Collaboration
  • Flexible Schedule
  • Reliable and Punctual
  • Listening Skills
  • Adapt to Diverse Groups
  • Time Management
  • Relationship Building

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Alphalete Marketing
12.2023 - Current

Sales Associate

El Torito Meat Market
07.2022 - 12.2023

Administrative Officer

El Torito
06.2022 - 12.2023

Administrative Manager

PINSA
04.2021 - 06.2022

Associate of Arts - Business Administration

South Texas College

High School Diploma -

Valley View High School

Similar Profiles

CREATE PROFILE
Regina Hernandez