Summary
Overview
Work History
Education
Skills
Timeline
Generic

REGINA HICKS

Wellington

Summary

Healthcare professional with extensive experience at Gadsden Regional Medical Center, excelling in insurance verification and authorizations, patient communication. Ability to navigate EMR systems and ensure HIPAA compliance while demonstrating strong leadership and critical thinking skills. Committed to enhancing operational efficiency and delivering exceptional patient care.

Overview

23
23
years of professional experience

Work History

Preauthorization Specialist

Gadsden Regional Medical Center
11.2018 - Current
  • Verifying insurance coverage, obtaining prior authorizations, and supporting medical billing processes for hospitals, clinics, or specialty practices. Skilled in communicating with providers and payers, navigating EMR systems, and ensuring compliance with insurance requirements.

Certified Medical Assistant/Orthopedic Tech

Gadsden Orthopedics
05.2004 - 10.2018
  • Greeting and directing patients. Preparing any and all patients documents for the physician visit. Helping patient with understanding their healthcare that has been provided by the physician. Assist the physician in the office procedures and in the operating room. Handling any and all Patient phone calls and prescriptions. Wound care, lab specimens. Any and all orthopedic cast embracing that is needed. injections for the physician getting authorization and test and office procedures. Also scheduling test and surgeries, ordering clinical supplies. Traveling to satellite offices with the physician.

Medical Office Manager

Khusro Clinic
04.2002 - 05.2004
  • Oversaw daily administration operations and financial activities. Supervised administration, general, accounting, accounts, receivable, payroll accounts, payable, inner and external auditing, bank, reconciliation, cash accounts, and inner company reconciliation. Comply, finance statements, budget documents. Establish procedures for credit and collections to reduce delinquent accounts, while monitoring, aging, collecting outstanding ballots, and researching billing. HR manager, responsible for hiring, declining, orientation, benefits, administrations, and payroll taxes. administrated the payroll system, including benefit changes, PTO a cruise, timesheet verification, and calculating incentives and commissions

Education

Medical Administration / Executive and Medical Secretary

Gadsden State Community College
04.1990

High School Diploma - undefined

Glencoe High School
05.1988

Skills

  • Insurance verification and authorization
  • Knowledge of CPT/ICD-10 code
  • Familiar with EMR systems (eg, Cerner, Athena)
  • HIPAA compliance
  • Medical terminology
  • Customer service and patient communication
  • Data entry and documentation
  • Microsoft Office and Google Workspace
  • Communications
  • Ability to work under pressure
  • Decision making
  • Time management

Timeline

Preauthorization Specialist

Gadsden Regional Medical Center
11.2018 - Current

Certified Medical Assistant/Orthopedic Tech

Gadsden Orthopedics
05.2004 - 10.2018

Medical Office Manager

Khusro Clinic
04.2002 - 05.2004

High School Diploma - undefined

Glencoe High School

Medical Administration / Executive and Medical Secretary

Gadsden State Community College

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