REGINA HILLS
Tampa,FL
Summary
Adept at driving operational excellence and enhancing property value, I spearheaded strategic improvements at Inland Residential Management, boosting occupancy by 20%. My expertise in financial budgeting and fostering positive tenant relationships underscores my ability to elevate community standards and achieve fiscal goals.
Overview
2025
2025
years of professional experience
Work History
Community Manager
The Collier Companies
Tampa, FL
10.2024 - Current
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Met with clients to negotiate management and service contracts.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Drove facility growth and increased resident morale by planning special activities.
Sr. Property Manager
Inland Residential Management
05.2018 - 09.2024
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Developed, reviewed and submitted property operating and capital budgets.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
- Assisted in the acquisition process for new properties, conducting thorough due diligence investigations before purchase recommendations were made.
- Organized community events for residents, fostering positive relationships between tenants and management staff.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Administered operations to handle needs of tenants across 384 property units.
Assistant Property Manager
Robbins Property Associates
03.2017 - 03.2018
- Followed up on delinquent tenants and coordinated collection procedures.
- Trained and motivated leasing staff during bi-monthly trainings.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Assistant Property Manager
Condominium Concepts
10.2015 - 03.2017
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Property Manager
Hamilton Point Investments
04.2014 - 09.2015
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Boosted occupancy 20% by leveraging market knowledge and successful promotional strategies.
- Decreased operating costs 25% by implementing cost control procedures.
- Developed, reviewed and submitted property operating and capital budgets.
Community Manager
The Colier Cimpanies
Greater Tampa Bay Area
Education
Bachelor of Arts - Business Management
Clark Atlanta University
Atlanta, GA06.1996
Skills
- Daily operations oversight
- Property tours and inspections
- Community marketing
- Financial budgeting and reporting
- Maintenance and repair coordination
- Payment management
Skills
Additional Information
Yeildstar
OneSite
Yardi
Real Page
Bluemoon
CRM
PTP
Timeline
Community Manager
The Collier Companies
10.2024 - Current
Sr. Property Manager
Inland Residential Management
05.2018 - 09.2024
Assistant Property Manager
Robbins Property Associates
03.2017 - 03.2018
Assistant Property Manager
Condominium Concepts
10.2015 - 03.2017
Property Manager
Hamilton Point Investments
04.2014 - 09.2015
Community Manager
The Colier Cimpanies
Bachelor of Arts - Business Management
Clark Atlanta University
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