Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Houldridge

El Dorado,AR

Summary

Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.


Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.


Versatile Assistant General Manager with [4] years of experience overseeing daily Retail operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.

Overview

19
19
years of professional experience

Work History

General Manager

Meijer
01.2002 - 07.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Team Member

Lowes Home Improvment
01.2001 - 12.2001
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Front Counter Cashier

Popeyes Chicken
01.2000 - 12.2000
  • Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
  • Maintained strong customer relationships through friendly interactions and attentive service.
  • Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
  • Reduced wait times by efficiently multitasking between cash register operation and order preparation duties.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Improved customer satisfaction by providing efficient and accurate cash handling services.

Education

Associate of Science - Radiologic Technology

Sinclair Community College
Dayton, OH
05.2004

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Effective leader
  • Staff Management
  • Team Leadership
  • Training and coaching
  • Customer Relations
  • Relationship Building
  • Employee Scheduling
  • Staff Supervision
  • Staff Motivation
  • Process Improvements
  • Performance Improvement
  • Efficient multi-tasker

Timeline

General Manager

Meijer
01.2002 - 07.2018

Team Member

Lowes Home Improvment
01.2001 - 12.2001

Front Counter Cashier

Popeyes Chicken
01.2000 - 12.2000

Associate of Science - Radiologic Technology

Sinclair Community College

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Regina Houldridge