Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Regina Howard

West Liberty,KY

Summary

Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations. Organized Clerk with background in managing clerical tasks ranging from record keeping to office management. Known for precision in handling correspondence, coordinating documents and organizing office systems. Strengths include problem-solving skills, strong multitasking abilities, and proficient communication. Significant contribution made in streamlining processes and enhancing efficiency of work-flow in previous roles.

Overview

17
17
years of professional experience

Work History

Dental Lead Clerk

Juniper Health
Sandy Hook, KY
07.2022 - Current
  • Provided support to management with daily operations of the office.
  • Performed light bookkeeping duties such as preparing journal entries or reconciling accounts.
  • Managed accounts receivable and payable functions including issuing invoices or payments.
  • Implemented changes in organizational structure when necessary.
  • Organized and maintained filing systems for documents, records, and correspondence.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Communicated with customers and employees to answer questions or explain information.
  • Answered telephones, directed calls, and took messages.
  • Coordinated with other healthcare professionals to ensure efficient office operations.
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Provided assistance to dentists during dental treatments and procedures as needed.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Collected payments from patients in accordance with established policies and procedures.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Processed referrals to specialists when required by the dentist.
  • Verified patient's eligibility for benefits under various insurance plans.

CSR

First National Bank
Sandy Hook, KY
09.2007 - 07.2022
  • Participated in team meetings or training sessions when necessary.
  • Demonstrated excellent verbal communication skills when interacting with customers.
  • Ensured compliance with applicable laws and regulations for provision of services.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Followed up with customers to ensure their satisfaction.
  • Developed strong relationships with customers to ensure satisfaction and loyalty.
  • Provided customer service support to customers over the phone and by email.
  • Identified customer needs and provided appropriate solutions.
  • Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Maintained accurate records of all transactions and customer interactions.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Processed wire transfers for customers both domestically and internationally.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Performed daily reconciliation of teller drawer within established limits.

Education

GED -

Elliott County High School
Sandy Hook, KY
05-1995

Associate of Science - Social Work

University of Cumberlands
Williamsburg, KY

Skills

  • Document Preparation
  • Data Tracking
  • Paperwork Processing
  • Information Classification
  • Scheduling expertise
  • Meeting facilitation
  • Research
  • Cash Management
  • Database entry
  • Administrative Support
  • Bookkeeping
  • File Maintenance
  • Cash Handling
  • Prioritization
  • Customer Satisfaction
  • Telephone Etiquette
  • Handling payments
  • Administrative tasks
  • Scanning and copying
  • Document Management

References

References available upon request.

Timeline

Dental Lead Clerk

Juniper Health
07.2022 - Current

CSR

First National Bank
09.2007 - 07.2022

GED -

Elliott County High School

Associate of Science - Social Work

University of Cumberlands

Similar Profiles

CREATE PROFILE
Regina Howard