JAMEKA JORDAN
Terry,MS
Summary
I am a highly motivated individual seeking an entry level customer service position to increase my knowledge and skills while continuing to aid in the success of quality service. I possess strong customer service skills in addition possess a strong desire to assist and retain customers and build a great company. Also I have the ability to perform exceptional negotiation, troubleshooting, and problem resolution skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mississippi Department Of Public Safety
09.2023 - Current
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Updated operational records or licensing information using computer terminals.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Promoted a positive work environment by cultivating strong professional relationships with colleagues and supervisors.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Answered constant flow of customer calls with minimal wait times.
- Stayed up-to-date on MS laws and licensing requirements to complete accurate and efficient reviews.
- Managed high-stress situations effectively, maintaining a calm demeanor while assisting frustrated or upset clients.
- Streamlined customer service by efficiently processing vehicle registrations and driver''s license applications.
Juvenile Care worker
Oakley youth Development Center
12.2017 - 08.2023
- Supervises youth in a housing unit or a training school during day or evening hours, supervising activities and assisting with the implementation of programming
- Ensures safety and security of juveniles within the facility and provides leadership as the youth rehabilitate before going back into the general population
- Writes reports, maintains logs, and enters into computerized databases
- Performs related or similar duties as required or assigned.
- Remained alert to problems or health issues of clients and competently responded.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Cashier
Fred's
10.2017 - 01.2018
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Veterans Canteen Services
Sonny Montgomery VA Medical Center
08.2015 - 05.2016
- Identify prices of good using memory or scanner
- Enter transactions in the cash register and provide customer with the total bill
- Issue receipts and change to customer.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
Dental Assistant (Externship)
Choice for Children Dental
03.2015 - 04.2015
- Assist various dentist while utilizing basic four handed dentistry techniques
- Obtain diagnostic radiographs via traditional film methods and processing techniques
- Prepare dental materials, mixes and cement for use
- Provide patients with pre-operative and post-operative instructions as prescribed by dentist
- Update medical and dental history and notate patients vitals.
Education
Dental Assistant Certificate -
Delta Technical College- MS
Jackson, MS06.2015
High School Diploma -
Crystal Springs High School- MS
Crystal Springs, MS05.2001
Skills
- Microsoft Office Expertise
- Technology Integration
- Resource Management
- Customer Service
- Conflict Resolution Skill
- Operating Systems
- Detail Oriented
- Supervision and Evaluation
- Communication Skills
- Attention to Detail
- Excellent verbal and written communication
- Good attention to detail
- Able to perform well under stress
- Knowledgeable in handling the relevant equipment such as projectors to aid learning
- Self motivated and goes out of my way to carry out extra duties that may not be part of my job description
- A good time manager, well organized
Certification
- CPR/BLS Certification
- Mississippi Radiology Permit
Timeline
Customer Service Representative
Mississippi Department Of Public Safety
09.2023 - Current
Juvenile Care worker
Oakley youth Development Center
12.2017 - 08.2023
Cashier
Fred's
10.2017 - 01.2018
Veterans Canteen Services
Sonny Montgomery VA Medical Center
08.2015 - 05.2016
Dental Assistant (Externship)
Choice for Children Dental
03.2015 - 04.2015
Dental Assistant Certificate -
Delta Technical College- MS
High School Diploma -
Crystal Springs High School- MS