Regina Jackson
Bronx,NY
Summary
Enthusiastic candidate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Accomplished at resolving conflict and encouraging positive relationships. Successful at managing multiple priorities with a positive attitude. Ambitious, reliable, and committed to providing services to strengthen and encourage positive relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Recovery Coach (Intern)
EXPONENTS
New York, NY
03.2021 - 12.2021
- Used critical thinking to facilitate groups ranging from 3 to 25 participants in person and ZOOM
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Participated in team-building activities to enhance working relationships.
- Adhered to social distancing protocols and wore mask.
Bank Service Manager
HSBC Bank USA
Bronx, NY
01.2002 - 06.2020
- Monitored 10 employee work levels and optimized performance with strategic approaches.
- Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
- Inspected completed work to assess quality and identify skill or ability issues.
- Informed and educated department employees on changes from upper management.
- Motivated, led and supported employees to maintain low turnover.
- Pitched in to complete various duties during peak periods or employee absences.
- Forecasted department goals and objectives and enforced deadlines to encourage task progression.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Hired, trained and developed service department staff to drive performance.
Education
Bachelor of Arts - Psychology
Collège of New Rochelle
The Bronx, NY05.2012
Skills
- Reporting and documentation
- Coaching and mentorship
- Training & Development
- Friendly, positive attitude
- Team player
- Communication
- Conflict resolution
- Task delegation
Accomplishments
- Received The Millie Ortiz Award, recognized for distinguished service from the ARRIVE Training Program, July, 2021
- Selected and attended leadership seminar on behalf of HSBC in Washington D.C, October 2018
- Recognized as employee of the month for outstanding performance and team contributions.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Consistently maintained high customer satisfaction ratings.
- Certified Notary Public
Certification
- ARRIVE Professional Development in HIV/AIDS Education and Substance Abuse training program, Certificate Obtained from EXPONENTS, 07/2021
- Certified Recovery Peer Advocate-Provisional, Certificate Obtained 06/2021
- Mandated Reporter, Certificate Obtained from ACS NYC 5/2021
- RECOVERY COACH, Certificate Obtained from EXPONENTS, 01/2021
- Ethics In Peer Support, Certificate Obtained from EXPONENTS, 1/2021
Timeline
Recovery Coach (Intern)
EXPONENTS
03.2021 - 12.2021
Bank Service Manager
HSBC Bank USA
01.2002 - 06.2020
Bachelor of Arts - Psychology
Collège of New Rochelle
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