Regina Jackson-Davis
Summary
Highly skilled professional with exceptional managerial abilities, strong leadership qualities, and effective communication both orally and in writing. Thrives in diverse environments, demonstrating outstanding interpersonal skills. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Possesses problem-solving capabilities coupled with analytical and critical thinking, enabling navigation of highly stressful situations with ease.
Overview
27
27
years of professional experience
Work History
Property Manager
Silverstone Property Management co.
05.2023 - Current
- As the property manager I am responsible for the day-to-day operations of a rental property or properties
- Tenant management: Screen potential tenants, manage tenant relationships, and address tenant concerns
- Answer all calls, schedule appointments, tours, move-in and move-out procedures
- Property managers should be able to balance firmness and empathy, and adapt to new technologies, sustainability practices, and evolving market trends
- Leasing: Draft, sign, and renew leases, and coordinate evictions
- Maintenance: Oversee property maintenance, including repairs, landscaping, and snow removal
- Finances: Set and collect rent, manage the property's budget, and pay taxes and levies
- Marketing: Advertise the property, monitor market trends, and prepare advertising materials
- Record-keeping: Maintain records of income, expenses, signed leases, and complaints
- Management Position requires basic mathematical skills including addition, subtraction, multiplication, division, factor percentages, fractions and averages for day to day rental numbers
- Reporting: Prepare regular reports on property status, leasing, variance, and capital
- Compliance: Understand and comply with state and national landlord-tenant laws and regulations
- Staffing: Hire and supervise maintenance and repair staff, and other employees
- Insurance: Oversee property insurance policies for tenants
- Reviews standard issues, analyzes and interprets data and determines appropriate corrective actions
- Processes various basic department related reports and utilizes departmental databases as well as all applications
- Contacts internal tenants, external prospects and contractors to coordinate customer related issues, maintenance requests/repairs to include any companies for funds to resolve the maintenance issues and complaints/repairs
- Understands all tenant and prospects needs, identifying each tenant problems, causes of their issues and implementing pragmatic solutions to each person
- Supports established company policies and procedures
- Reviews all daily tasks for accuracy and completeness
Leasing Manager
MAA PROPERTY MANAGEMENT CO.
05.2023 - 05.2024
- Reports directly to property manager while assisting the property manger with the day to day responsibilities of leading the property and staff, and Supporting Openers program for select tenants
- Oversees all leasing personnel and all things leasing at the assigned property
- Responsible for marketing and all customers service activities involving prospects and tenants
- Responsible for creative marketing to generate a pool of prospective residents; customer relationship management to capture and maintain data on prospective residents, leasing of apartments that are made ready by the make ready dept
- Provides on the job training and coaching to leasing staff, assists property manager in the selection process of recruiting, hiring and provides direct training and leadership to new leasing staff
- Maintains information on incoming prospects daily and shares with the leasing staff and property management as needed
- Develops and initiates creative and innovative methods to increase the quantity and quality of incoming prospects and residents
- Maintains marketing efforts in the community to promote positive awareness of the property and increase traffic of prospective residents
- Promoted staff and lead in the daily tasks to market the assigned property and schedule tours for leasing department
- Responds to emails and phone inquiries by scheduling tours with prospects and checks and maintaining the availability of units based on availability
- Notifies residents of approvals and disapproval
- Assists new residents with the move-in process
- Responsible for processing the Accounting month end, and processing Statement of Deposit Accounts (SODA)
- Prepares and maintains a file for each resident according to policy and procedures
- Ensures adherence to company policies and procedures and safety rules; while complying with MAA policies for reporting incidents
- Signs all leases of new residents and renewals
- Applies charges to resident ledgers, collects and applies rent
- Monitors the landscape and other attributes to identify and report potential safety hazards and concerns and ensures quality property aesthetics
- Attend and participates in training programs and events which may require travel
- Works with various computer programs to include Yardi, Funnel, Excel, RentCafe, and Microsoft word programs
Regional Leasing Consultant
MAA PROPERTY MANAGEMENT CO.
05.2023 - 10.2023
- Rotates among properties within a geographic territory to facilitate leasing operations and support the financial performance of apartment communities for MAA
- Communicates with leasing consultants on areas of sales and leasing by providing support to enhance their sales strategies works with and alongside the leasing consultants by Providing additional leasing staffing coverage and supports the designated properties as directed to achieve performance goals
- Supports the leasing staff in responding to phone calls, emails, walk-Ins inquiring about MAA apartment homes
- Applies sales techniques to schedule tours of the property and influence them to apply for the selected units available or coming available soon
- Proactively contacts residents with expiring leases to propose renewals and close the renewals of the leases in advance of the lease expiration dates
- Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements
- Assist with marketing efforts in the community to promote positive awareness of MAA Properties and increase traffic of prospect residents by phone to market MAA properties and schedule tours
- Attends and participates in all training programs and events which may require travel
- Complies with all applicable federal, state, and local laws and Reg regulations governing the real estate industry, multi family housing, and leasing activities
- Receives and corresponds with residents regarding maintenance service or other needs
- Prepares work orders for service and triages requests to staff members as appropriate
- Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns
- Obtain and maintains applicable licenses and credentials as required
- Supports open arms and other initiatives that demonstrate and enhance MAA's corporate culture
Operations Manager
Hertz Car Rental Services
01.2023 - 05.2023
- As an operations manager my duties were to direct the process and activities of all frontline employees, including all CSAs, Flex Reps, VSAs, and other non-exempt employees
- Assist the Senior operations manager in overseeing a brand and department of an airport location to ensure maximum performance through superior operational leadership, strong communication skills with maximum efficiencies
- As the airport operations manager I provided overall leadership to operations performances, customer satisfaction, while promoting positive employee culture in each department
- Provided and supported safety regulations, budgets, scheduling of employees and vendor relations
- Responsible for daily operations, fleet availability, and revenue generation
- Leaded and supported processes to meet and exceed customer expectations and ensured the alignment of the sales force with sales methods and processes
- Resolve customer issues, while ensuring a positive customer service experience
- Conducted performance evaluations, recruiting new hires, training and termination of employees when needed
- Remained current on all administrative duties and assignments according to company policy
- Proactively drive the sales force process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value added solutions
- Investigated estimated charges for rentals to ensure correct fees applied for insurance claims
- Counting and Inspection of vehicles on a hourly and daily basis for returns and out going rentals for maintenance and damages
Disability Employment Specialist Manager
MILESTONE OF TN
10.2022 - 01.2023
- To assist job seekers with disabilities to overcome barriers to employment and become successfully employed
- Reviews disability documentation of functional limitations to determine eligibility for services and to substantiate requests for reasonable accommodations
- To assist individuals with disabilities to identify, request, and effectively utilize the support services and accommodations to mitigate educational limitations imposed by their verified disabilities
- Participates in individuals development activities
- Make employer contacts for the purposes of developing job opportunities on behalf of job seeker
- Facilitate individualized and person-centered job search planning for job seekers
- Assists clients the preparing for the process of looking for employment
- Assists clients in the preparation of preparing a resume, job seeking through various search engines, networking and interviewing skills
- Maintain candidate databases, set up interviews, manage job advertising, and assist clients in preparing for job interview, attend the interviews
- Monitor job search efforts and prepare reports detailing activities, clients progress on new jobs attained, and any special services needed
- Establish, maintain, and promote excellent working relationships between newly hired jobseekers and their employers
- Work cooperatively with others involved in the employment process( i.e families, case managers, and DOR)
- Worked with dept of human services on estimated charges for disability claims provided from clients
Leasing Agent Manager
ENTERPRISE REALTORS/MIDSOUTH HOME RENTALS
08.2012 - 09.2021
- Maintains information on incoming prospects daily and shares with the leasing staff and property management as needed
- Develops and initiates creative and innovative methods to increase the quantity and quality of incoming prospective residents
- Assists with marketing efforts in the community to promote positive awareness of the property and increase traffic of prospective residents
- Contacts prospective residents by phone to market the property and schedule tours
- Performs leasing of houses and apartment units at the assigned property to prospective residents by communicating the value of residence at the assigned property
- Answers phone and email inquiries from prospective residents
- Applying any and all of my sales techniques to get client schedule a tour of the property
- Meets with scheduled or walk prospective residents and checks the availability of units based on preferences and budget
- Prepares and maintains a file for each resident according to policy and procedures
- Collects required information, completed application with job information
- Salary from each prospective residents to qualify one or both for a lease
- Completes all necessary forms and data entry associated with leasing activities to get clients approval
- Notifies prospective resident of approval or disapproval within 3-days according to law
- Assists qualified prospective residents with completing lease agreement and collects initial rent and deposit payments
- Assists new residents with the move-in process and delivery of keys/garage remotes
- Proactively contacts all current residents with upcoming expiring leases to PROPOSE RENEWING and SUCCESSFULLY CLOSE the renewal of the lease in advance of the lease expiration to maintain occupancy rate
- Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements
- Receives and corresponds with residents regarding service, maintenance requests or other needs
- Reviews work completed when needed
- Prepares work orders for maintenance service requests and triages requests to staff members as appropriate
- Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns at all times as well as my vendors
- Ensures adherence to company policies and safety rules; complies with all policies for reporting incidents
- Monitors the various property landscapes and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics are kept up to standards for great curb appeal
- Adheres to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents
- Attends and participates in ALL training programs and events which may require air travel to other locations or corporate offices
- Performs other and ALL related duties as assigned to meet the needs of the business while being a successful salesperson
- Developed and Maintain a good relationship with lenders, appraisers, home inspectors, contractors, cleaning company and tenants, while making sure work has been dispatched, completed and invoice matches work completed
- Prepare paperwork such as closing statements, and leases
- Compile lists of real estate properties with details regarding their location, square footage and features, rental amounts and deposits
- Promoted the leasing of properties through open houses, multiple listing services and advertisements, and multiple showings
- Establish a network of mortgage lenders, contractors and legal attorneys to whom you can refer clients
- Inspect condition of premises, organize maintenance or inform property owners of maintenance needs
- Established relationships with real estate agents and brokers to secure mortgage loans for tenants wanting to become home owners as well after leasing time is up
- Leased apartments and homes in multiple counties throughout Tennessee, and Mississippi
Remote Agent Supervisor
AMERICAN EXPRESS COMPANY
01.2011 - 01.2012
- Responsible for Setting goals for employees performance and deadlines in ways that comply with company’s plans and vision
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Receive complaints, resolve problems, maintain timekeeping and personnel records
- Prepare and submit performance reports, and decide on reward and promotion based on performance
- UPSALE CLIENTS to apply for higher limits or higher level cards when credit was determined to be sufficient for upgrades
Senior Marketing Sales Manager/Publisher
LIFE CHANGERS PUBLISHING & MARKETING
09.2009 - 01.2012
- Met with potential clients interested in publishing newly written material
- Managed AP/AR
- Records
- Was responsible for leading the team in the sales and marketing activities of the company
- Tracked all market developments, created strategies for team, set up sales plans, and managed the team in maintaining customer relations
- Recruit and advise potential clients on newly written material’s editing, typeset, printing and distribution
- Implement plans, and analyze subscribers, and marketplace data to establish future marketing direction
- Responsible for the creation and execution of marketing strategies and tactics
- Traveled 50%-75%
- Develop marketing budget and coordinate sales and oversees communication regarding the product
- Manage publication exhibit booths, sends products, promotional material to audiences and conferences
- Create and manage marketing campaigns through mail and social medical campaigns
Account Executive/Sales Manager
PINNACLE FUNDING GROUP LLC
01.2003 - 01.2008
- Company Overview: Memphis, TN
- Met with Commercial Clients and assisted them on securing Commercial Loans and Residential loans
- Recruited new loan originators and clients for business throughout territory of four states
- Prepared financial reports, statements and analyzed loan documents to send to underwriters
- Assist clients and brokers in preparation of necessary tax documentation and the completion of forms
- DEVELOPED AND MAINTAINED client relationships with current clients while prospecting for other clients to offer competitive rates, constantly monitoring competitive activity for market penetration for four states
- Oversaw product knowledge and sales training for self as well as Loan Originators
- Managed 50+ Broker Accounts and attended sales meetings, seminars and special events
- Worked directly with Loan Originators in offering fair rates and terms to meet their clients’ needs
- Memphis, TN
Wholesale Account Executive
ALLIED CAPITAL
01.2005 - 01.2007
- Company Overview: Bala Cynwyd, PA
- Maintained relations with Mortgage Brokers and provided related information Mortgage Products
- Developed and maintained client relationships while competing with other brokers to show the best competitive rates
- Recruited, hired and trained new loan originators for business throughout TN, FL, AL, GA, and parts of TX
- Prepared financial reports and statements, analyzed loan documents
- Assist clients and brokers in preparation of necessary tax documentation and the completion of forms
- Managed 50+ Residential Mortgage Broker accounts and monitored competitive activity
- Ongoing product knowledge and sales training to Mortgage Brokers as well as self
- Actively attended sales meetings, seminars and special events
- Bala Cynwyd, PA
Department Manager
CITY OF MEMPHIS DIVISION/MUSEUM SYSTEM
01.1999 - 01.2003
- Recruited, interviewed, and oriented all new staff members to the team
- Monitored and evaluated staff performance
- Managed the department budget and all forecasting budgetary requirements
- Solicited and acquired various donors to contribute to the organization for any donor support needed for funding, ex.
- FEDERAL EXPRESS, and other influential businesses and owners to sponsor museum system
- Managed membership database, new sales plans that increased earning and led entire staff in sales
- Developed various membership promotions through direct mail, telemarketing and off site corporate sales
- Conducted programs to attract potential members, planned corporate and special events
- Recruited potential employees, served as Museum Liaison for publications and museum system task forces
- Interviewed, hired, trained and evaluated performance of employees quarterly and annually
- Prepared financial reports, variance analysis, forecast and budgeted expense and allocate funds
- Managed AP/AR records and accounts of expenditure and implemented training course for new recruits
- Cultivated customer relations by verbal and written communications, researched and analyzed information
- Prepared strategic marketing campaign plans for director and board of trustees
Accounting Clerk Supervisor
BAPTIST HOSPITAL & PHYSICIAN SERVICES
01.1998 - 01.1999
- Company Overview: Memphis, TN
- Managed Accounts Payable, Accounts Receivable, Cash Receipts and Cash Management
- Administrated and managed duties related to the collection proceedings of delinquent hospital bills
- Investigated delinquent accounts, made recommendations for negotiating solutions to recover debt
- Furnished assistance to the clients and giving information to the public determining/re-determining and advising the client of regulations and procedures involved in the recovery of debt
- Insurance Liaison for billing representative in court settlements and established pay for delinquent accounts
- Prepared financial reports, financial statements, billing to external agencies for ledger reconciliation
- Investigate insurance claims for insurance company to ensure the proper charges and codes were correct for billing purposes prior to sending to patient for collections or for court proceedings
- Memphis, TN
Education
Insurance Broker licensure -
Xcel solutions
01.2021
Licensure -
My Mortgage Trainer
01.2020
BS Management / BSN Nursing -
University of Memphis
01.2012
BS Business Management -
University of Phoenix
Memphis, TN01.2010
Insurance License, Surety, Limited Lines -
Tom Sevier Insurance Training Academy
Memphis, TN01.2009
Commercial Driving License -
Roadmasters Truck Driver Training School
01.2006
Southwest Tennessee Community College
Memphis, TN01.2004
Realtor License -
Professional School of Realtors
01.1994
Business Administration and Pre-nursing
Shelby State Community College
01.1994
Skills
- Payment collection
- Property inspections
- Rent collection
- Staff management
- Eviction procedures
- Vendor management
- Database management
- Accounting operations
- Fair housing compliance
- Critical thinking
- Microsoft office
- Administrative leadership
- Creative and adaptable
- Tenant eligibility determination
- Financial budgeting and reporting
- Preparing property agreements
- Compliance monitoring
Timeline
Property Manager
Silverstone Property Management co.
05.2023 - Current
Leasing Manager
MAA PROPERTY MANAGEMENT CO.
05.2023 - 05.2024
Regional Leasing Consultant
MAA PROPERTY MANAGEMENT CO.
05.2023 - 10.2023
Operations Manager
Hertz Car Rental Services
01.2023 - 05.2023
Disability Employment Specialist Manager
MILESTONE OF TN
10.2022 - 01.2023
Leasing Agent Manager
ENTERPRISE REALTORS/MIDSOUTH HOME RENTALS
08.2012 - 09.2021
Remote Agent Supervisor
AMERICAN EXPRESS COMPANY
01.2011 - 01.2012
Senior Marketing Sales Manager/Publisher
LIFE CHANGERS PUBLISHING & MARKETING
09.2009 - 01.2012
Wholesale Account Executive
ALLIED CAPITAL
01.2005 - 01.2007
Account Executive/Sales Manager
PINNACLE FUNDING GROUP LLC
01.2003 - 01.2008
Department Manager
CITY OF MEMPHIS DIVISION/MUSEUM SYSTEM
01.1999 - 01.2003
Accounting Clerk Supervisor
BAPTIST HOSPITAL & PHYSICIAN SERVICES
01.1998 - 01.1999
Licensure -
My Mortgage Trainer
BS Management / BSN Nursing -
University of Memphis
BS Business Management -
University of Phoenix
Insurance License, Surety, Limited Lines -
Tom Sevier Insurance Training Academy
Commercial Driving License -
Roadmasters Truck Driver Training School
Southwest Tennessee Community College
Realtor License -
Professional School of Realtors
Business Administration and Pre-nursing
Shelby State Community College
Insurance Broker licensure -
Xcel solutions
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