Regina Jacobs
Savannah,GA
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
11
11
years of professional experience
Work History
Paraprofessional
Savannah Chatham County Public School System
01.2019 - 01.2025
- Instructional Support Person of the Year 24-25
- Assisted in the preparation of classroom materials, including worksheets, visual aids, and educational resources
- Implemented behavior management techniques to promote a positive learning environment
- Monitored student progress and documented observations for reporting purposes
- Provided one-on-one assistance to students who required additional support or accommodations
- Attended professional development workshops to stay updated on effective teaching strategies
Substitute Teacher
ESS Education
09.2018 - 11.2018
- Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
- Delivered engaging lessons and facilitated class discussions to ensure student comprehension of subject matter
- Administered tests, quizzes, and assignments according to established guidelines
- Communicated effectively with parents/guardians regarding student performance and behavior as needed
- Supported classroom management strategies outlined by the regular teacher for consistency in discipline procedures
- Encouraged active participation through group activities, discussions, and hands-on learning experiences
Customer Service Representative
Convergys
04.2016 - 11.2017
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
Team Lead
Walmart
01.2014 - 04.2016
- Monitored team performance and provided regular feedback to drive continuous improvement
- Collaborated with cross-functional teams to identify process improvements and implement best practices
- Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment
- Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations
- Led a team of 10 employees, providing guidance and support to ensure successful completion of projects
- Implemented effective communication strategies to foster collaboration and improve team productivity
Education
Bachelor of Science - Psychology
Georgia Southern University
Statesboro, GA05.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
Accomplishments
Instructional Support Person of the Year 24-25 (site based)
Timeline
Paraprofessional
Savannah Chatham County Public School System
01.2019 - 01.2025
Substitute Teacher
ESS Education
09.2018 - 11.2018
Customer Service Representative
Convergys
04.2016 - 11.2017
Team Lead
Walmart
01.2014 - 04.2016
Bachelor of Science - Psychology
Georgia Southern University
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