Regina Jarrell

Multi-Site Manager

ParMar Oil

Belle, WV

06.2023 - 12.2023

Resolved customer complaints in a timely manner by addressing their concerns directly or escalating them as needed.
Provided training and mentoring support to new employees to ensure they were properly equipped with the necessary skillsets for the job roles assigned.
Evaluated daily operational reports from each site to assess performance indicators such as productivity, quality control, inventory levels and cost management.
Supervised the recruitment process for both locations, including interviewing candidates and selecting appropriate personnel.
Ensured compliance with all safety regulations at each location.
Monitored staff performance, identified areas for improvement and provided feedback.
Developed and implemented strategies to ensure smooth operations of multiple sites.
Maintained effective communication channels between different sites through email, phone calls or video conferencing tools.
Performed regular inspections of facilities to identify potential hazards or maintenance needs.
Inspected both properties daily to identify deficiencies and put in maintenance tickets for repairs.
Exercised direct supervision for up to 17 employees.
Built relationships with vendors and submitted associated billing statements.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Established processes to ensure efficient workflow throughout the organization.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Initiated new projects that resulted in increased productivity across all departments.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Provided leadership during times of organizational change or crisis situations.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Ensured compliance with all applicable laws, regulations, industry standards.
Organized special events such as conferences or training sessions for employees.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Entered time and attendance logs in preparation for payroll.
Conducted quality, timely performance feedback and performance appraisals.
Minimized staff turnover through appropriate selection, orientation and training.

Summary

Overview

Work History

Multi-Site Manager

Education

GED -

Skills

Accomplishments

Certification

Timeline

Multi-Site Manager

GED -

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