Regina Jasso
San Angelo,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Also an experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Processing Service Representative
Performant Financial Corporation
12.2017 - 10.2024
- Facilitated smooth interactions during service transactions.
- Reviewed applications promptly.
- Prioritized tasks effectively to maximize workflow.
- Demonstrated flexibility in dynamic environments.
- Consistently worked autonomously to meet objectives.
- Multitasking
- Achieved typing speed exceeding 60 words per minute.
- Conducted calls to borrowers for information collection.
- Developed remote collaboration strategies for efficiency enhancement.
- Managed contracts from enrollment to data entry.
- Maintained productivity and quality standards at all times.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
Business Manager
Clinique
12.2014 - 12.2017
- Oversaw operations of top-performing $500,000 cosmetic counter.
- I manage anywhere from 5-12 consultants, train new business managers, and create schedules
- Organized events and networking opportunities to drive business objectives.
- Maintained inventory records and performed audits to ensure accuracy.
- Established strong connections with clients through consistent contact.
- Completed various professional development courses requiring trips to Dallas, TX or Lubbock, TX.
- Facilitated management training sessions for innovative counter improvement.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Implemented customer relationship management systems to track client interactions and feedback, leading to improved service delivery.
- Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
Supervisor/Manager
Burkes Outlet
01.2014 - 12.2014
- Managed store operations from morning to close.
- Scheduled shifts, administered payroll tasks, and completed bank deposits.
- Handled receiving and dispatching of shipments to maintain updated inventory.
- Supervised inventory control.
- Generated service tickets for items requiring fixing.
- Coordinated daily work schedules for 10 employees.
- Established strong relationships with key stakeholders, ensuring a collaborative approach to achieving business objectives.
- Conducted regular performance reviews for direct reports, providing valuable feedback that encouraged personal development.
- Drove sales growth by identifying new opportunities and developing targeted strategies for market penetration.
- Coached and supervised team members to outline clear job expectations and conduct reviews.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Caregiver/Personal Assistant
Girling Home Health
08.2012 - 09.2014
- Executed daily caregiving tasks for dependent individuals.
- Performed hygiene responsibilities including bathing and grooming.
- Provided companionship
- Recorded vital signs.
- Handled grocery shopping tailored to patient needs.
- Maintained focus on specific diet needs while preparing meals.
- Verified timely intake of necessary medications.
Education
High school or equivalent -
Central High School
San Angelo, TXHoward college in Business -
Howard College
San Angelo, TXSkills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Complaint handling
- Database management
- Customer relationship management
- Account updating
- Schedule management
- Relationship building
- Active listening
- Critical thinking
- Sales expertise
- Team development
- Customer service
- Computer proficiency
- Call center operations
- Microsoft outlook
- Conflict resolution
- Report creation
- Microsoft Excel
- Paperwork processing
- Order fulfillment
- Client relations
- Data collection
- Product education
- Proofreading
- Professional telephone demeanor
- Call management
- Follow-up skills
- Order processing
- Conflict mediation
- Retail store support
- Research
- Scheduling
- Staff training
- Staff education and training
- Payment processing
- Product sales
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Recordkeeping strengths
- System implementation
- Documentation
- Dispute resolution
- Service upselling
- Coordination
- Product promotion
- Key holder experience
- Product and service solutions
- Calendar management
- Remote assistance
- Inter-departmental collaboration
- Service recommendations
- System updates
- Account management
- Account updates
Timeline
Processing Service Representative
Performant Financial Corporation
12.2017 - 10.2024
Business Manager
Clinique
12.2014 - 12.2017
Supervisor/Manager
Burkes Outlet
01.2014 - 12.2014
Caregiver/Personal Assistant
Girling Home Health
08.2012 - 09.2014
High school or equivalent -
Central High School
Howard college in Business -
Howard College
Similar Profiles
Alishia RolleAlishia Rolle
Health Care and Billing Recovery Team Lead at Performant Financial CorporationHealth Care and Billing Recovery Team Lead at Performant Financial Corporation
Keshia FrederiqueKeshia Frederique
Director of Operations - Compliance, & Quality at Performant Financial RecoveryDirector of Operations - Compliance, & Quality at Performant Financial Recovery
Sheconda LallemandSheconda Lallemand
CRC MSP Outreach Analyst at Performant Financial Corp.CRC MSP Outreach Analyst at Performant Financial Corp.