Regina Jau
Elizabethton,TN
Summary
Dynamic professional with a proven track record in customer service management, data analysis, and business intelligence. Advanced Microsoft Office skills to enhance performance analysis, leading to significant service improvements. Strong focus on team collaboration, adaptability, and achieving results. Skilled in communication, conflict resolution, and problem-solving. Known for reliability and ability to meet changing needs effectively.
Overview
8
8
years of professional experience
Work History
Remote Customer Advocate Representative
AAA Michigan
10.2021 - Current
- Serve as point of contact for members and work to set up emergency roadside requests.
- Contact outside providers on behalf of customers to help solve problems.
- Investigate and resolve member inquiries and complaints quickly.
- Recommend memberships to non-members, thoroughly explaining details.
- Deliver prompt service to prioritize member needs.
- Meet customer call guidelines for service levels, handle time and productivity.
Boutique Store Manager
Lingerfelt Boutique
11.2016 - 10.2021
- Prepare yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Analyzed sales reports to identify trends and opportunities for improvement in merchandise selection or pricing strategies.
- Track store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Coordinated staff schedules, ensuring adequate coverage during peak hours for seamless customer service.
- Oversee merchandising strategies to effectively showcase boutique products with eye-catching displays.
- Managed team of full-time and part-time staff, trained new workers, and monitored performance.
- Maintain social media and website to boost profits and bring in new customers.
- Educate staff on strategies for handling difficult customers and challenging situations.
- Optimized profit margins by adjusting pricing strategies based data analysis.
- Produced monthly reports using advanced Excel spreadsheet functions.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH05-2027
Associate of Science - General Studies
Cleveland Community College
Shelby, NC08.2015
High School Diploma -
Crest High School
Shelby, NC05.2014
Skills
- Customer service management
- Sales leadership
- Statistical analysis
- Microsoft Office Specialist; advanced in Excel
- Business operations
- Computer proficiency
- Legal research and correspondence
- Complaint handling
- Active learning
Timeline
Remote Customer Advocate Representative
AAA Michigan
10.2021 - Current
Boutique Store Manager
Lingerfelt Boutique
11.2016 - 10.2021
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - General Studies
Cleveland Community College
High School Diploma -
Crest High School
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