Microsoft 365
Regina Joel
Clinton,Maryland
Summary
I perform as a high-level professional in all areas of business. Reliable Manager demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. Effective in resolving highly sensitive work-related matters.
Overview
17
17
years of professional experience
Work History
Human Resources Specialist
Department of Behavioral Health
Washington, DC
12.2023 - Current
- Provided guidance to managers on disciplinary action and performance management.
- Worked closely with HR teams on initiatives aimed at improving morale amongst employees.
- Prepared reports summarizing key findings from investigations into workplace misconduct.
- Conducted investigations into workplace complaints and grievances.
- Advised managers on effective communication techniques for handling difficult situations involving employees.
- Conducted investigations into employee concerns and complaints.
- Provided advice and guidance on employment law, policies, and procedures.
- Ensured compliance with all relevant federal, state, and local laws related to labor relations.
- Negotiated collective bargaining agreements with labor unions representing employees.
- Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Providing expert Labor and Employee Relations advisory services and assistance to top-level program managers.
- Resolving difficult, time-sensitive, and controversial situations that can greatly affect the organization.
- Participate as a spokesperson as needed in collective bargaining negotiations.
- Prepare Advance Notice of Proposed disciplinary actions.
- Scheduled grievance meetings and prepare grievance responses.
Employee Relations Manager
Maryland Department of Labor
Baltimore, Maryland
08.2020 - 12.2023
- Conducted thorough workplace investigations regarding employee behavioral misconduct and work performance
- Defended agency actions at Office of Administration Hearings while representing the organization.
- Managed and resolved bullying grievances through prompt investigation and effective communication
- Delivered effective Employee Relations training sessions to enhance the skills of supervisors and managers
- Provided support to supervisors and managers in conducting Performance Evaluations and developing Performance Improvement Plans
- Executed diverse, complex professional, and administrative tasks about employee/labor relations.
- Advised the Director on suitable disciplinary measures
- Enhanced workplace discipline through the implementation of corrective measures such as reprimanding employees, enforcing demotions when necessary, issuing suspensions as warranted, and conducting terminations.
- Partnered with leaders to provide guidance and training on performance management, discipline, and other Employee Relations matters
- Promoted a healthy work environment and fostered satisfaction by maintaining effective communication and positive relationships with management and employees
- Participated in settlement conferences as an agency representative dealing with disciplinary and grievance appeals.
- Guiding the agency on the performance evaluation process (PEP)
- Drafted and delivered appeal decisions on behalf of the highest authorities in Maryland.
- Assisted in offering support and direction to supervisors, managers, and Human Resources officers
- Effectively handled disputes in the workplace
- Abiding by the Code of Maryland Regulations (COMAR), State Personnel & Pensions (SPP), and Annotated Code of Maryland
- Participated in interview panels, ensuring the selection of best-qualified applicants to fill vacancies.
- Resolved conflicts between employees and management.
- Ensured compliance with all applicable laws, regulations, and industry standards.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted performance reviews for team members.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Human Resource Officer I
Baltimore City Department of Social Services
Baltimore, Maryland
05.2017 - 08.2020
- Conducted thorough investigations into workplace misconduct, including employee misconduct, bullying, ethical violations, fraud, and regulatory code violations.
- Conducting fact-finding investigation, interviewing complainant, witnesses, and/or their legal representative
- Collaboratively worked with HR teammates including the HR Manager and Assistant HR Director to address critical human resource matters.
- Representing the Agency in Appeal Hearings, Grievances, Unemployment Claims, and Office of Administrative Hearings (OAH)
- Interpreting HR policies, procedures, and guidelines to ensure compliance with State laws
- Understanding State and Federal labor laws, (COMAR) Code of Maryland Regulations
- Administered progressive disciplinary actions for employee incidents of workplace misconduct.
- Drafting First and Second Step grievances and rendering grievance decisions.
Human Service Worker II
Fairfax County Government Department of Family Services
Annandale, Virginia
01.2016 - 10.2016
- Analyzed client information extensively to ascertain their qualifications for various government subsidy schemes like Medical Assistance, Temporary Cash Assistance, and Food Stamps
- Processed all verifications through the authorization of government data systems: MMIS (Medicaid Management Information System) provider claims processing and eligibility system SAVE (Systematic Alien Verification of Entitlement) verify immigration status or immigration information SVES (State Verification Exchange System) to confirm the identity
- VaCMS (Virginia Case Management System) automated system for childcare intake, case management, eligibility determination, and payment processing
- VDSS (Virginia Department of Social Services) assists families and children.
- Completed necessary paperwork related to the job duties accurately and promptly.
Residential Advisor II/Intake Admission
Maryland State Department of Juvenile Services
Rockville, Maryland
02.2008 - 01.2016
- Analyzed and reviewed court orders and psychological assessments to determine appropriate placement of juveniles in facility programs and residential treatment facilities, taking into consideration their specific needs.
- Implemented efficient protocols to maintain confidentiality and accuracy while organizing resident case data and personal information in an electronic filing system as part of Intake Unit management
- Provided statistical insights to Maryland's Governor's office by analyzing data on Crime & Prevention within the juvenile population
- Successfully facilitated the establishment of Interstate Compacts between multiple jurisdictions.
- Implemented effective strategies to optimize workflow efficiency
- Ensured timely delivery of Facility Population Reports to department directors within Department of Juvenile Services through electronic means
- Delivered daily assistance in facility management tasks such as answering phones, fingerprinting residents via CJIS system, coordinating visitor visits, composing letters, managing appointments as well as evaluating referrals and entering data.
- Responding to all calls for assistance.
Human Resource Management Internship
Maryland State Department of Juvenile Services
Baltimore, Maryland
01.2015 - 07.2015
- Contributed to several projects alongside the Employee Relations Manager while maintaining strict confidentiality
- Assisted in the provision of technical, clerical, and administrative support to the Human Resource Department
- Reviewed job applications through HRIS (JobsAps), screening and scoring applications based upon specified criteria to determine rating and ranking, Best Qualified, Better Qualified, Qualified
- Managed accurate recording of employees' leave requests and donated leaves in the HRIS data system.
- Contributed to the recruitment efforts by attending and assisting the Recruitment Manager at college job fairs.
- Working knowledge of FMLA (Family Medical Leave Act), ADA (America Disabilities Act) EEO (Equal Employment Opportunity) FLSA (Fair Labor Standards Act)
- Maintained accurate records of employee Annual Leave, Personal Leave, and Sick Leave in HRIS database.
Education
Master’s Degree of Science - Human Resource Management-Generalist
Strayer University
Alexandria, Virginia06.2016
Bachelor of Arts Degree - Sociology
Richard Stockton College
Galloway Township, New Jersey05.1993
Skills
- Human Resource Information Systems
- Conflict Resolution
- Employee and Labor Relations
- Grievance and Arbitration
- Jobaps Systems
- Microsoft Office Programs
- Workforce Management
- Performance Management
- Verbal and written communication
- Team Leadership
- Complex Problem-Solving
- Performance Evaluations
- Negotiation
- Time Management
Timeline
Human Resources Specialist
Department of Behavioral Health
12.2023 - Current
Employee Relations Manager
Maryland Department of Labor
08.2020 - 12.2023
Human Resource Officer I
Baltimore City Department of Social Services
05.2017 - 08.2020
Human Service Worker II
Fairfax County Government Department of Family Services
01.2016 - 10.2016
Human Resource Management Internship
Maryland State Department of Juvenile Services
01.2015 - 07.2015
Residential Advisor II/Intake Admission
Maryland State Department of Juvenile Services
02.2008 - 01.2016
Master’s Degree of Science - Human Resource Management-Generalist
Strayer University
Bachelor of Arts Degree - Sociology
Richard Stockton College
Accomplishments
- Supervised team of 2 staff members.
- Achieved 95% completion rate for Performance Management with accuracy and efficiency.
- Used Microsoft Excel to develop spreadsheets to capture and track data related to disciplinary actions, grievances, and complaints
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home option401k matchStock Options / Equity / Profit SharingPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Google Sheets
Microsoft Teams
Microsoft Excel
Microsoft PowerPoint
Google Docs
Microsoft Outlook
PeopleSoft
Languages
English
Native language
Spanish
Beginner (A1)
A1
Interests
Creative Writing-Poetry
Reading
Dance
Traveling
Cooking
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