Summary
Overview
Work History
Education
Skills
Timeline
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Regina Johnson

Regina Johnson

Paris,Kentucky

Summary

Proven Insurance Agent with a track record of enhancing client satisfaction and retention at Nick Pope Insurance through expert client relations and policy knowledge. Excelled in cross-selling and upselling insurance products, significantly expanding the client base. Skilled in customer complaint resolution and policy changes, demonstrating exceptional professionalism and critical thinking. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

Overview

36
36
years of professional experience

Work History

Insurance Agent

Nick Pope Insurance
06.2008 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.

Loan Officer

Cash Express
01.2000 - 06.2008
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Examined customer loan applications for loan approvals and denials.
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.

CSR, Sales

Long John Silver's
01.1988 - 01.2000
  • Delivered exceptional service, consistently meeting or exceeding performance metrics.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Contributed to maintaining a positive work environment by fostering effective communication among team members.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
  • Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
  • Trained newly hired employees on routine tasks and customer service.
  • Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
  • Collaborated with team members to exceed sales targets and achieve company goals.

Education

No Degree - Nursing

Maysville Community And Technical College
Maysville, KY
05.2020

High School Diploma -

Paris High School
Paris, KY
05.1991

Skills

Customer Service

Licensed Insurance Agent

Professionalism and Ethics

Quotes and sales

Customer follow-up

Client Relations

Auto insurance

Policy Knowledge

Client needs analysis

Client Retention

Policy writing

Policy Renewals

Property insurance

Claims reporting systems

Relationship Building

Critical Thinking

Property and Casualty Insurance

Customer Complaint Resolution

Policy Changes

Billing Inquiries

Insurance Coverage Verification

Licensing Requirements

Timeline

Insurance Agent

Nick Pope Insurance
06.2008 - Current

Loan Officer

Cash Express
01.2000 - 06.2008

CSR, Sales

Long John Silver's
01.1988 - 01.2000

No Degree - Nursing

Maysville Community And Technical College

High School Diploma -

Paris High School

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Regina Johnson