Summary
Overview
Work History
Education
Skills
Leadership Experience
Certification
References
Timeline
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Regina Jones Cruz

Regina Jones Cruz

Hendersonville,TN

Summary

Accomplished Learning and Development Specialist and Multi-Site Community Manager with a proven track record at Freeman Webb Company. Excelled in leveraging Microsoft Office and Yardi Software to enhance employee engagement and training effectiveness. Demonstrated expertise in diversity and inclusion, leading to a significant improvement in community cohesion and operational efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Learning and Development Specialist

Freeman Webb Company
Nashville, TN
09.2022 - 12.2024
  • Created lesson plans, course materials, job aids, presentations, videos and other resources for learning activities.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Assisted in creating a culture of continuous learning by providing guidance on best practices in adult education principles.
  • Coordinated logistics for classroom-based training events such as facility rental, catering services and audio and visual equipment setup.
  • Managed the Learning Management System including user profiles, course catalogs and reporting functions.
  • Provided technical support for users of the LMS system.
  • Developed and facilitated learning programs to ensure the professional development of employees.
  • Organized virtual webinars to enhance staff knowledge on specific topics.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.

Community Manager/Multi-Site Manager/Corporate Leasing Specialist

Freeman Webb Company
Nashville, TN
09.2020 - 09.2022
  • Managed and oversaw operations, maintenance and administration of properties.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Improved NOI through rent growth and expense management.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Managed budget for community events and activities, ensuring cost-effectiveness.
  • Provided monthly reports on community metrics and progress towards goals.
  • Prepared detailed budgets and financial reports for properties.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.

Multi-Site Community Manager

Sunridge Management Company
Madison , Tennessee
11.2019 - 09.2020
  • Managed and oversaw operations, maintenance and administration of properties.
  • Prepared detailed budgets and financial reports for properties.
  • Coordinated maintenance services for common areas of the sites as needed.
  • Monitored community conversations and provided timely responses to inquiries.
  • Organized monthly events to build a sense of community among tenants.
  • Assisted with onboarding new employees by providing training materials and orientation sessions.
  • Provided monthly reports on community metrics and progress towards goals.
  • Monitored budgets for each property in order to maintain cost efficiency.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.

Multi-Site Assistant Community Manager

S & S Property Management
Madison, TN
11.2017 - 11.2019
  • Coordinated events for residents of the community.
  • Investigated potential violations of lease agreements by tenants.
  • Managed budget for community events and activities, ensuring cost-effectiveness.
  • Updated resident accounts with latest personal information and recent payments.
  • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
  • Processed applications from prospective tenants in a timely manner.
  • Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
  • Managed all social media platforms, growing the follower base.

OCS Administrator

Five Star Food Service
Nashville, Tennessee
04.2015 - 08.2017
  • Coordinated and managed daily administrative operations of the office.
  • Produced thorough, accurate and timely reports of project activities.
  • Maintained customer confidence and protected operations by keeping information confidential.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Checked figures and postings for correct entry and proper codes.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.

Assistant Community Manager/Multi-Site Community Manager

Freeman Webb Company
Nashville, Tennessee
04.2011 - 09.2014
  • Processed applications from prospective tenants or homeowners in a timely manner.
  • Negotiated with vendors and service providers for community events.
  • Led crisis management efforts to address community concerns promptly.
  • Reviewed documents such as contracts, leases, and permits prior to submission.
  • Maintained accurate financial records related to organizational expenditures.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Created engaging content for newsletters, blogs, and social media posts.
  • Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
  • Investigated potential violations of lease agreements by tenants.
  • Coordinated events for residents of the community.
  • Partnered with maintenance to promptly determine readiness of vacant apartments.
  • Improved NOI through rent growth and expense management.

Education

A.A.S – Honors - Business Management and Administration

National College of Business and Technology
06.2016

Skills

  • Microsoft Office Proficiency
  • Property Leasing
  • Knowledge of Fair Housing Laws
  • Yardi Software Experience
  • OneSite Proficiency
  • Administrative Office Management
  • Interview Facilitation
  • Diversity and inclusion
  • Learning management systems
  • Employee engagement
  • Training material development
  • Effective communication
  • Public speaking
  • Vendor management

Leadership Experience

  • NAA Diversity Leadership Class of 2023
  • NAAEI Faculty
  • Greater Nashville Apartment Association Committee Member
  • Entryway Mentor

Certification

  • NAAEI Faculty
  • NAAEI Proctor
  • CALP
  • CAM

References

References available upon request.

Timeline

Learning and Development Specialist

Freeman Webb Company
09.2022 - 12.2024

Community Manager/Multi-Site Manager/Corporate Leasing Specialist

Freeman Webb Company
09.2020 - 09.2022

Multi-Site Community Manager

Sunridge Management Company
11.2019 - 09.2020

Multi-Site Assistant Community Manager

S & S Property Management
11.2017 - 11.2019

OCS Administrator

Five Star Food Service
04.2015 - 08.2017

Assistant Community Manager/Multi-Site Community Manager

Freeman Webb Company
04.2011 - 09.2014
  • NAAEI Faculty
  • NAAEI Proctor
  • CALP
  • CAM

A.A.S – Honors - Business Management and Administration

National College of Business and Technology
Regina Jones Cruz