Regina Jones Cruz
Hendersonville,TN
Summary
Accomplished Learning and Development Specialist and Multi-Site Community Manager with a proven track record at Freeman Webb Company. Excelled in leveraging Microsoft Office and Yardi Software to enhance employee engagement and training effectiveness. Demonstrated expertise in diversity and inclusion, leading to a significant improvement in community cohesion and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Learning and Development Specialist
Freeman Webb Company
Nashville, TN
09.2022 - 12.2024
- Created lesson plans, course materials, job aids, presentations, videos and other resources for learning activities.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Assisted in creating a culture of continuous learning by providing guidance on best practices in adult education principles.
- Coordinated logistics for classroom-based training events such as facility rental, catering services and audio and visual equipment setup.
- Managed the Learning Management System including user profiles, course catalogs and reporting functions.
- Provided technical support for users of the LMS system.
- Developed and facilitated learning programs to ensure the professional development of employees.
- Organized virtual webinars to enhance staff knowledge on specific topics.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Community Manager/Multi-Site Manager/Corporate Leasing Specialist
Freeman Webb Company
Nashville, TN
09.2020 - 09.2022
- Managed and oversaw operations, maintenance and administration of properties.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Improved NOI through rent growth and expense management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Managed budget for community events and activities, ensuring cost-effectiveness.
- Provided monthly reports on community metrics and progress towards goals.
- Prepared detailed budgets and financial reports for properties.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Multi-Site Community Manager
Sunridge Management Company
Madison , Tennessee
11.2019 - 09.2020
- Managed and oversaw operations, maintenance and administration of properties.
- Prepared detailed budgets and financial reports for properties.
- Coordinated maintenance services for common areas of the sites as needed.
- Monitored community conversations and provided timely responses to inquiries.
- Organized monthly events to build a sense of community among tenants.
- Assisted with onboarding new employees by providing training materials and orientation sessions.
- Provided monthly reports on community metrics and progress towards goals.
- Monitored budgets for each property in order to maintain cost efficiency.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Multi-Site Assistant Community Manager
S & S Property Management
Madison, TN
11.2017 - 11.2019
- Coordinated events for residents of the community.
- Investigated potential violations of lease agreements by tenants.
- Managed budget for community events and activities, ensuring cost-effectiveness.
- Updated resident accounts with latest personal information and recent payments.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Processed applications from prospective tenants in a timely manner.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Managed all social media platforms, growing the follower base.
OCS Administrator
Five Star Food Service
Nashville, Tennessee
04.2015 - 08.2017
- Coordinated and managed daily administrative operations of the office.
- Produced thorough, accurate and timely reports of project activities.
- Maintained customer confidence and protected operations by keeping information confidential.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Checked figures and postings for correct entry and proper codes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
Assistant Community Manager/Multi-Site Community Manager
Freeman Webb Company
Nashville, Tennessee
04.2011 - 09.2014
- Processed applications from prospective tenants or homeowners in a timely manner.
- Negotiated with vendors and service providers for community events.
- Led crisis management efforts to address community concerns promptly.
- Reviewed documents such as contracts, leases, and permits prior to submission.
- Maintained accurate financial records related to organizational expenditures.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Created engaging content for newsletters, blogs, and social media posts.
- Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
- Investigated potential violations of lease agreements by tenants.
- Coordinated events for residents of the community.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
- Improved NOI through rent growth and expense management.
Education
A.A.S – Honors - Business Management and Administration
National College of Business and Technology
06.2016
Skills
- Microsoft Office Proficiency
- Property Leasing
- Knowledge of Fair Housing Laws
- Yardi Software Experience
- OneSite Proficiency
- Administrative Office Management
- Interview Facilitation
- Diversity and inclusion
- Learning management systems
- Employee engagement
- Training material development
- Effective communication
- Public speaking
- Vendor management
Leadership Experience
- NAA Diversity Leadership Class of 2023
- NAAEI Faculty
- Greater Nashville Apartment Association Committee Member
- Entryway Mentor
Certification
- NAAEI Faculty
- NAAEI Proctor
- CALP
- CAM
References
References available upon request.
Timeline
Learning and Development Specialist
Freeman Webb Company
09.2022 - 12.2024
Community Manager/Multi-Site Manager/Corporate Leasing Specialist
Freeman Webb Company
09.2020 - 09.2022
Multi-Site Community Manager
Sunridge Management Company
11.2019 - 09.2020
Multi-Site Assistant Community Manager
S & S Property Management
11.2017 - 11.2019
OCS Administrator
Five Star Food Service
04.2015 - 08.2017
Assistant Community Manager/Multi-Site Community Manager
Freeman Webb Company
04.2011 - 09.2014
- NAAEI Faculty
- NAAEI Proctor
- CALP
- CAM
A.A.S – Honors - Business Management and Administration
National College of Business and Technology
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