Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Regina Kemp

Nunnelly,TN

Summary

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Attentive Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Patient-focused PSS equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Patient Service Specialist

Vanderbilt Medical Center
Nashville, TN
09.2023 - Current
  • Obtained proper authorization and identification to release confidential medical records.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Scheduled patient appointments and procedures.
  • Utilized technology and specialized software to maximize productivity.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Pharmacy Technician

Walgreens
Nashville, TN
08.2018 - 09.2023
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Mixed pharmaceutical preparations according to written prescriptions.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.

Shift Leader

Walgreens
Nashville, TN
06.2004 - 09.2023
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Upheld company standards and compliance requirements for operations.
  • Analyzed key performance indicators to identify effective strategies.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Determined consumer needs to provide products and services appealing to larger market.

Service Representative

Smith and Rogers Florist
Nashville, TN
01.1995 - 06.2004
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Provided excellent customer service by addressing customer needs in a timely fashion.
  • Escalated complex issues and set up appointments for further service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved customer concerns with friendly and knowledgeable service.

Education

High School Diploma -

White House High School
White House, TN
05-1985

Skills

  • Appointment Scheduling
  • Insurance Verification
  • Recording Histories
  • Medical Billing
  • Reception Management
  • Medical Filing
  • Appointment Confirmation
  • Eligibility Determination
  • Payment Collection
  • Scheduling Appointments
  • Medical Insurance
  • Customer Service
  • Medicaid
  • Patient Intake
  • HIPAA Compliance

Certification

  • CPR Certified
  • Pharmacy License

References

References available upon request.

Timeline

Patient Service Specialist

Vanderbilt Medical Center
09.2023 - Current

Pharmacy Technician

Walgreens
08.2018 - 09.2023

Shift Leader

Walgreens
06.2004 - 09.2023

Service Representative

Smith and Rogers Florist
01.1995 - 06.2004

High School Diploma -

White House High School

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Regina Kemp