Regina Kile
Medical Office Administrator
Cleveland,TN
Summary
Driven and compassionate healthcare professional with 5 years hands-on experience in fast-paced residential and hospital environment. Accountable and responsible with a strong focus on patient wellness. Experienced in ICD-9 and 10 Coding. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resource Trainer
Gestamp North America
Chattanooga, Tennessee
11.2020 - 07.2023
- Teach new employee orientations, provided benefits information on health, dental, and ADP
- Reviewed documentation paperwork on I-9, W4, tax withholding, employee data, and direct deposit.
- Led onboarding activities for new employees to provide company introduction and role overviews.
- Developed captivating curriculum to train new employees on best practices and company protocol.
- Collaborated with department heads to create cross-functional curriculum to guide new hire orientation.
- Contributed to company handbook and distributed documentation to new hires.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow.
Laser Operator
Gestamp North America
Chattanooga
01.2017 - 11.2020
- Set up and operated equipment in work area according to factory standards.
- Met time and quality expectations by completing accurate work in line with specifications.
- Inspected completed work for conformance with specifications using visual and dimensional evaluations.
- Complied with plant safety procedures to maintain safe production environment.
- Documented labor hours, supplies used and work completed in computer data collection system.
- Inspected parts to meet customer specifications and quality standards.
Case Manager
Orange Grove Center
Chattanooga, Tennessee
10.2014 - 10.2016
- Monitored employee and customer interactions to assess quality of service.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Prepared agendas and took notes at meetings to archive proceedings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coached employees through day-to-day work and complex problems.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Caregiver / Direct Support Professional
Orange Grove Center
Chattanooga, Tennessee
04.2014 - 10.2014
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, and meal preparation.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to RN on shift.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Applied Science - Medical Office Administration
Chattanooga College - Med. & Dental Tech Careers
Chattanooga, TN07.2016
Skills
- Microsoft Word
- MediSoft
- Prepare Materials
- Windows XP & Vista, 10
- ICD-9 and ICD-10 Coding
- Word processing 50 wpm
- Electronic Health Records (EHR)
- Multi-line phone operations
- Medical Terminology
- CPT Coding
- Office Reception
- Answer Telephones
- EHR Software
- HIPAA
Certification
CPR, BLS, Medical Billing & Coding I, II, III
Timeline
Human Resource Trainer
Gestamp North America
11.2020 - 07.2023
Laser Operator
Gestamp North America
01.2017 - 11.2020
Case Manager
Orange Grove Center
10.2014 - 10.2016
Caregiver / Direct Support Professional
Orange Grove Center
04.2014 - 10.2014
Associate of Applied Science - Medical Office Administration
Chattanooga College - Med. & Dental Tech Careers
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