Regina Kinchen
Douglasville,GA
Summary
Dynamic, results-driven professional offering effective leadership skills and a breadth of knowledge in the healthcare and academic industry. Adept at developing and implementing Credentialing and Telemedicine processes, overseeing HR Administration, Recruitment, Employee Orientation and Training. Documented strengths include identifying areas of opportunity and forming innovative solutions, quickly adapting to change and establishing collaborative relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager, Provider Services
Emory Critical Care Center
10.2016 - Current
- Responsible and accountable for all credentialing aspects for the Critical Care Center which includes 8 hospital sites, telemedicine services and ~400 providers consisting of Physicians, NPs, PAs, NP/PA Fellows, Contract Providers and Students. Oversight of moonlighting physician residents and fellows. Fosters positive effective communication and strategic planning with internal departments, GA Composite Board staff and external hospital staff to ensure seamless implementation of credentialing and staffing initiatives. Identifies areas of improvement, organizes and prioritizes projects, and designs workflows.
- Participates in the development and administration of departmental policies and procedures. Ensures employment and employee relations practices comply with organizational and legal requirements. Manages payroll including tracking provider FTE, job code updates, proper salary distribution to internal accounts and provider schedule audits.
- Developed and implemented credentialing by proxy process for the eICU. Partners with legal team and eICU Directors to develop service agreements. Provides guidance on telemedicine credentialing and best practices.
- Partners with revenue cycle and financial analyst to resolve enrollment and coding issues impacting department revenue.
- Recruits, hires, supervises and coaches division credentialing staff
Flight Attendant
Delta Airlines
05.2019 - Current
- Ensures the safety and comfort of customers while adhering to FAA guidelines and providing extraordinary customer service
Physician Services Coordinator
Emory Critical Care Center
08.2010 - 09.2016
- Confidently managed the credentialing operations for ~200 Physician, NPs, PAs, APP Fellows. Developed a system of communication that enabled providers to seamlessly meet and maintain hospital credentialing requirements. Developed and Implemented FPPE and OPPE processes.
- Leader in the credentialing of telemedicine providers at multiple sites simultaneously, and was able to complete expedited onboarding for new providers within 45 days.
- Assisted in budget development and worked with data analysts to review department set metrics and monitor each ICUs target goals. Worked closely with Enrollment team and PFS with the goal of maximizing revenue within provider network. Partnered with HR to coordinate hire dates that align with staffing needs and conferred with unit directors and Administrator to review and plan section enhancements.
- Supervised, coached and trained direct reports. Encouraged and empowered team to improve morale and teamwork. Processed bi-weekly payroll, educated and advised staff on HR policies.
Human Resources Specialist
Emory University, Department of Anesthesiology
08.2006 - 07.2010
- Restructured and managed the credentialing process for ~250 clinical providers, including RN and research staff across 6 hospital locations reducing the onboarding time-frame from 90-120 days to 30-60 days. Implemented a standardized onboarding process. Reviewed and proactively addressed compliance with internal and external parties. Monitored provider enrollment status. Partnered with IT to develop a new employee database.
- Marketed position vacancies in partnership with HR Manager. Identified recruitment strategies and explored market trends to ensure department remained competitive. Co-created HR training materials and facilitated orientation and educational sessions pertaining to healthcare policies while overseeing payroll for ~300 employees. Facilitated visa processing for visiting scholars. Supervised temp staff.
Education
Bachelor of Science - Biology- Molecular Cell
Georgia State University
Atlanta, GAAssociate of Science - Biology
LaGuardia College
Long Island City, NYSkills
- Cactus, MSOW, AppCentral
- Peoplesoft, UKG, iCIMS
- Microsoft Office Suite, Adobe Pro
- Contract Development
- Operations Management
- Planning & Development
- Training & Education
- Conflict Resolution
- NCQA Standards, Joint Commission Standards
Certification
- Certified Professional Medical Services Management (CPMSM), in progress
- Certified ScrumMaster, in progress
- Diversity, Equity & Inclusion Certification, Cornell University, 2022
- Teaching English as a foreign language (TEFL and CTEYL), 2019
- Project Management Certification Program, 2017
- Targeted Selection Interviewer, DDI, 2015
- Emory Leadership Program, 2015
- UNC Business Essentials Certificate, Kenan Flagler Business School, Univ of North Carolina Chapel Hill, 2014
Affiliations
- GA Association of Medical Staff Services
- National Association of Medical Staff Services
- American College of Healthcare Professionals
- Society of HR Management
- Society for Human Resource Management
- Hands on Atlanta
- Children's Restoration Network Mentoring Program
Timeline
Flight Attendant
Delta Airlines
05.2019 - Current
Manager, Provider Services
Emory Critical Care Center
10.2016 - Current
Physician Services Coordinator
Emory Critical Care Center
08.2010 - 09.2016
Human Resources Specialist
Emory University, Department of Anesthesiology
08.2006 - 07.2010
Bachelor of Science - Biology- Molecular Cell
Georgia State University
Associate of Science - Biology
LaGuardia College