Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Barista

Regina Knowles

Bridgeport,CT

Summary

Dynamic leader with a proven track record at DollarTree, enhancing operational efficiency and customer satisfaction. Expert in retail operations management and team motivation, achieving consistent sales growth. Skilled in strategic planning and staff development, fostering a culture of excellence and innovation. Demonstrates exceptional problem-solving and customer relationship management, driving business success.

Overview

15
15
years of professional experience

Work History

Assistant Manager

DollarTree
05.2021 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Enhanced team productivity by streamlining operational processes.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Launched quality assurance practices for each phase of development

Janitorial Worker

J.c.h.i.cleaning
06.2022 - 08.2023

Janitorial Lead

THORO Clean
07.2009 - 02.2011
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
  • Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
  • Streamlined inventory management with systematic organization of cleaning supplies and equipment.
  • Maintained a safe work environment through regular inspections and adherence to safety protocols.
  • Conducted regular safety meetings to reinforce compliance with OSHA regulations and company policies.
  • Enhanced team efficiency by providing clear guidance and hands-on training for staff members.
  • Contributed to a positive work environment through open communication channels among team members.
  • Promoted sustainability initiatives, implementing eco-friendly cleaning practices in daily operations.
  • Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
  • Established a proactive approach towards preventative maintenance, reducing the need for reactive measures.
  • Collaborated effectively with other departments, streamlining processes for seamless integration of services.
  • Reduced maintenance costs by promptly addressing minor repairs before escalation.
  • Optimized scheduling processes, ensuring adequate staffing levels during peak times and reduced labor costs during slow periods.
  • Developed strong relationships with clients, fostering trust and open communication regarding their needs and expectations.
  • Implemented efficient waste disposal systems, contributing to a cleaner facility overall.
  • Facilitated successful project completion by coordinating tasks among team members.
  • Managed budgets effectively by monitoring expenses closely and identifying opportunities for cost savings.
  • Served as a reliable point of contact for clients'' concerns or issues related to janitorial services.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
  • Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
  • Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
  • Conducted or assisted with screening and hiring of job applicants, training employees, and administering performance reviews to maintain adequate and qualified workforce.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Monitored staff performance and provided feedback to drive productivity.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Maintained required records of work hours, budgets and payrolls.
  • Established and enforced safety protocols and guidelines for staff.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Scheduled and prioritized tasks to staff, overseeing work completion.

Education

None - Thematics Social Studies Science

Lafayette High School
Brooklyn, NY
07.1992

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Staff Management
  • Workload Management
  • Retail Operations
  • Employee Scheduling
  • Operations Management
  • Customer rapport
  • Marketing knowledge
  • Recruiting and interviewing
  • Sales Strategies
  • Customer Relationship Management (CRM)
  • Compliance understanding
  • Retail Operations Management
  • Strategic Planning
  • Staff Development
  • Sales Growth
  • Policy Enforcement
  • Orientation and training
  • Sales Reporting
  • Employee Performance Evaluations
  • Employee performance evaluation
  • Project management abilities
  • Performance reviewing
  • Cost Reduction
  • Cost Control
  • Project Management
  • Financial Management
  • Budgeting and finance
  • Business Administration
  • Schedule oversight
  • Negotiation
  • Meeting facilitation
  • Business Development
  • Google Drive
  • Promotional planning
  • Consulting
  • Succession Planning
  • Product branding
  • Contract Management
  • Corporate Social Responsibility
  • CSS
  • Recruitment and hiring
  • Reporting and documenting
  • Business development understanding
  • Sales monitoring
  • Marketing tactics
  • Closing oversight
  • Microsoft Office expertise
  • Employee engagement
  • Orientating and training
  • Rewards program oversight
  • Graphic and Media Design
  • Budget assistance
  • Policy administration
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Customer Service
  • Team Leadership
  • Teamwork and Collaboration

Accomplishments

My accomplishments; Culinary Arts/ CNA/ Caregiver

Affiliations

To be accountable for your own actions

Timeline

Janitorial Worker

J.c.h.i.cleaning
06.2022 - 08.2023

Assistant Manager

DollarTree
05.2021 - 10.2024

Janitorial Lead

THORO Clean
07.2009 - 02.2011

None - Thematics Social Studies Science

Lafayette High School

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Regina Knowles