REGINA LADSON-BOYD

TEAM BUILDING AND LEADERSHIP

● Inspires and motivates the team by presenting a compelling vision and direction to increase store sales

● Collaborate and celebrates team success through company’s recognition programs

● Leader of staffing process, ensures the best talent is hired for the needs of the business

● Proactive in putting together an action plan based upon turnover

● Open door policy to allow employee feedback and to ensure there is a clear understanding of company goals.

● At the helm of company’s recognition program ensuring 30 executives and 250 employees are recognized, coached in line with the company’s guidelines

CUSTOMER SERVICE AND MARKETING

● Leads customer service satisfaction programs to achieve standards set by the company.

● Achieved company’s service goals by strategically identifying key talent and placing them at the helm of the company’s customer service initiative (6% increase Kohls) (12% increase Macy’s)

● Effectively coached front end leaders to motivate their direct reports to deliver company’s service standard consistently

OPERATIONS

● Responsible for effectively driving four-wall profitability by managing expenses to include payroll projections, non-payroll expenses profit and loss

● Oversees continuous freight flow process

● Collaborates with corporate facilities management for all repairs and maintenance needs

● Oversees efforts to adhere to all safety requirements and audit compliance, maintain OSHA log to government standard

● Certified Operational Subject Matter Expert

● Oversaw writing of an effective schedule based on payroll budget for 80 to 100 employees that aligns with running an effective business including General Manager, Full-time and part-time employees

● Implemented shortage action plan in partnership with the Management team LPM and DLPM to minimize loss and achieve shortage goal

• Guest Speaker at the 2007 Macy's East Store Managers Convention, after achieving the highest customer service score in the Northeast Region in 2007.
• Took center stage to explain strategy to CEO, COO and all North-East Macy's Regional VP's, General Manager VP's and Store Manager's that was formulated to influence the customer service scorecard results in the Macy's Manhasset location.

• Kohls Rego Park lowest shrink %, 2012, 1.02%
• Macy's Manhasset Customer Service store of the year, 2007, Northeast Region, 80%
• Macy's Manhasset divisional award highest increase over plan, 2007, Northeast Region, Textiles + 12%