Regina L. Copeland
Ravena,USA
Summary
Cares for patients with exceptional clinical, interpersonal and time management abilities. Diligent about helping people of all backgrounds with diverse healthcare needs. Top skills in communication, medication administration and wound care.
Overview
27
27
years of professional experience
Work History
Dialysis Licensed Practical Nurse
Innovative Dialysis Center
Schenectady, New York
12.2024 - 04.2025
- Monitored infection control procedures to verify facility-wide health and safety.
- Measured and recorded patient height, weight and other vital signs.
- Monitored laboratory values for adequacy of dialysis treatment.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Provided pre- and post-operative nursing care.
- Maintained a safe environment for all patients at all times by adhering to infection control policies and protocols.
- Performed triage to maximum team productivity and effectiveness.
- Boosted clinical accountability and reduced discrepancies by coordinating with other stakeholders to develop and roll out new flow sheet and forms for dialysis treatment.
Customer Service Representative
Athem insurance
Albany, NY
11.2019 - 12.2024
- Customer Service Representative, clerical desk duties, working under the supervision of managers and leads, answering phone callers from callers, assisting with setting up medical cases inpatient/outpatient care, answering questions about the medical coverage, transferring (if necessary) to different departments within the company for further assistance, abiding by all HIPPA rules.
Licensed Practical Nurse
Hope House. Inc.
Albany, NY
05.2012 - 08.2017
- Administered medication, minor treatments, telephone orders/transcription, worked under the supervision of the MD/RN, participated in weekly/monthly staff meetings, packaging of LOA medications and education
Licensed Practical Nurse
Hudson Park Nursing Home and Rehabilitation Center
Albany, NY
07.2010 - 12.2011
- Reported to Medical Doctor and RN staff, made out daily assignments and supervised nursing assistants, ordered and administered medications, transcribed phone orders, obtained vital signs, performed post-mortem care.
Licensed Practical Nurse
Parson's Child and Family Center Inc.
Albany, NY
11.1997 - 04.2010
- Worked under RN supervision, scheduling of staff, measured vital signs, received and documented physician's orders, documentation in patient records, administered first aid, medication administration, on-call as needed
Education
Practical Nurse Training -
Questar III Rensselaer Education Center
Troy, NY07.1997
AAS - Liberal Arts Degree
Russell Sage/Junior College of Albany
Albany, NY05.1986
Regents Diploma -
Albany High School
Albany, NY06.1980
Skills
- Dialysis treatment
- Patient assessment
- Infection control
- Vital signs measurement
- Medication administration
- Patient education
- Customer service
- Performance monitoring
- Adaptability and flexibility
- Procedure explanation
- Medical records management
- CPR certification
- Vascular Access care
- Patient support
Timeline
Dialysis Licensed Practical Nurse
Innovative Dialysis Center
12.2024 - 04.2025
Customer Service Representative
Athem insurance
11.2019 - 12.2024
Licensed Practical Nurse
Hope House. Inc.
05.2012 - 08.2017
Licensed Practical Nurse
Hudson Park Nursing Home and Rehabilitation Center
07.2010 - 12.2011
Licensed Practical Nurse
Parson's Child and Family Center Inc.
11.1997 - 04.2010
Practical Nurse Training -
Questar III Rensselaer Education Center
AAS - Liberal Arts Degree
Russell Sage/Junior College of Albany
Regents Diploma -
Albany High School